Preferred vendor not recognised

[former_member272779]

Hello,

We are upgrading SRM 5.0 to SRM 7.01 classic scenario. When creating a a free text item as a requisitioner the requisitioner can choose a preferred supplier. When done so the shopping cart goes to the purchaser which is fine. When the purchase however opens the shopping cart from his inbox the following text is displayed in the tab Sources of Supply: (Shopping cart also has the error fixed vendor does not exist):

No supplier is assigned. You can order from the following sources of supply. Select one and assign it.

No possible sources of supply found in the system.

But he will see that the requisitioner has choosen a prefrred supplier:

You may suggest a preferred supplier to the purchasing department

Preferred Supplier: Mercure Hotel Zwolle

In our current SRM 5.0 system the purchaser needs to rechoose the supplier (confirm) and the error fixed vendor does not exist will disappear and the shopping cart can be sumitted to be send back to the requisitioner.

Note; We don't use a supplier list to deetermine the sourcing of free text items all our textitems regardless if the vendor has a contract or an info record or not will be send to the purchaser for checking.

Question: How can the purchaser process this item as it looks like there's no recognition of the entered preferred vendor ?

Thanks as ever!

AS

[Former Member]

Hi

Please check the OSS Noe 1538761 .

Regards

Ram

[former_member272779]

Hello THanks for your reply RAM but the note is not applicable for our system as we are on SRM server 70105INSRMSRV.

Any other suggestions ?