EIC - Due date field is coming as 00.00.00

[Former Member]

Hi All,

While completing  EIC activity, I am getting error “An Error has Occurred in SLA”, Due date field is also showing 00.00.00… Not sure what is the exact issue. I have checked SLA configuration it looks OK to me.

Can you please help.

Thanks & Regards,

Sreenivasulu Nallani.

[Former Member · Accepted solution]

Hi Sreenivas,

Please check SLA business hours and check category(s) are attached to SLA profile are not.

Most of the case is SLA business hours missing/

Thanks,

Ravi

[Former Member · Accepted solution]

Hi Ravi,

Thanks for a prompt reply. I have checked SLA Business hours and everything is fine. But where can I find the linkage b.n categories and SLA.

Can you please provide any tcode or table?

Thanks,

Sreenivasulu Nallani.

[Former Member · Accepted solution]

Hi Sreenivasulu,

please check below config node

IMG > Personnel Management > Employee Interaction Centre (EIC) > Interaction Centre Web-Client - > Application Functions- > Activity - > Service Level Agreement (SLA)

1)you will define SLA contract - that is business hours

2) then you will define activity priority & category .

after that you will see SLA hours based on your config when you create activity.

Thanks,

Ravi

[Former Member · Accepted solution]

Thanks much; will try and let you know.

[Former Member · Accepted solution]

good, if my answer helped then please reward the points