SD Credit Memo Request - with $0 total

[Former Member]

Does anyone know if it is possible to create an SD Credit Memo Request for a zero amount?

Via pricing, we can make individual line items zero value, but the document won't save correctly unless we make at least one line item $.01.

Our warranty system is using this means to issue credit memos for customer claims. We need to issue $0 credit memos back to the customer if their claim is rejected.

Regards,

Deb

[Former Member · Accepted solution]

It is possible to issue a credit memo of $0, based on yor credit meno request being modified to $0. You can have the list of material or service in the credit memo for which you are rejecting the claim with 0 value.

Regards,

Rajesh Banka

Reward points if helpful.

[Former Member]

Hi Debra,

In a credit memo request you can assign reason for rejectiona nd save the request and with reference to the credit memo request create a credit memo. The value of this credit memo is taken as zero only as the line item is already rejected.

Hence this is possible

REWARD POINST IT IT HELPS

Regards

Srini