Incident Management (VAR): Key User authorization concept

[Former Member]

Hello!

We would like set up Incident Management (VAR) with Solution Manager 7.1 (SP4).

Each key user should have access for his/her messages,
It means, it should not be possible for key user of customer A to see the messages of key users from customer B.

Question

Does this requirement deliver with standard PFCG-roles (IBase restriction) of Incident Management or should we manually customize this authorization concept?

Thank you!

[Former Member]

Hi,

I am facing the same problem.

The only workaround I have found is to prevent the Key User from using the new CRM Web-UI Search since there is no authrization check at this point. I provided via POWL_QUERY a solution for Key User like we used to work on Solman 7.0 CRM_DNO_MONITOR variants. This queries can be used then in SOLMAN_WORKCENTER.

The key-user can then edit the ticket in the new CRM web ui.

Regards

Abosi

[Former Member]

Hello!
Many thanks!

Do you also maintain/restrict the PFCG-roles for the certain customers/Business partners?