Error in Mail adpater

[Former Member]

Hi,
I get the below error in PI7.3 production environment but it is working fine in PI7.3 assurance.  We upgraded PI system from version 7.1 to 7.3. But we did test after the PI quality upgrade and it working PI7.3 Quality System. This is a email scenario where i send mail with attachment.

MP: exception caught with cause com.sap.aii.af.sdk.xi.srt.BubbleException: Failed to call the endpoint  [null "null"]; nested exception caused by: java.io.IOException: server does not support PLAIN or LOGIN authentication

[marksmyth · Accepted solution]

Hello,

Try the following:

- make sure that "Configure User Authentication" option is checked in communication channel.

- leave the 'User' and 'Password' fields empty

- then save and activate the channel and retry the scenario.

Regards
Mark

[Former Member]

Dear Rajgopal

We got the same error.

Ask the IT team to allow your smtp server to send emails from PI.

Share your PI production ip with them and ensure smtp can relay mails from PI production.

Regards

Monika

[Former Member]

Hi Michal,     

           After you reply today again I tested in PI quality system and I got the same error. Then   as you mentioned I understood that something got change in the mail server in the last 15 days. 

Hi Mark, 

     After I got the reply from you, I tried your suggestion to my suprise it worked in PI quality and PI producution system. Thanks a lot. If you have the answer, Please let me know how it is working without the user id and password. Also I would go back to Network ppl to find what they changed in the mail server.

Hi Baskar,Solasu and Monika,

                       Thanks a lot for your reply. I didn't get a chance to explore on your suggestions. But if I had failed in Mark's method then I would have tried your suggestions. Anyways thanks once again for your suggestions.

[Former Member]

just give email-ID DONT give password.. this should work fine for you..

pls refer below forums:

http://scn.sap.com/thread/1332194

http://scn.sap.com/thread/1364756

[baskar_gopalakrishnan2]

The similar problem seems solved in this link..

http://scn.sap.com/thread/1332194

[MichalKrawczyk]

hi,

>>>server does not support PLAIN or LOGIN authentication

there must be something wrong in the e-mail server then - do you use the same e-mail server

for TEST and PRD ? if not check the difference between the two

Regards,

Michal Krawczyk