Installation problem with SolMan on SUSE 9,0 / Oracle

[Former Member]

Hi Experts,

I have just started to work with SAP environment. My first challenge is to install Solution Manager on SUSE 9.0 Linux. I have faced quite lot of error messages and managed to solve them with help of support and forum pages. But the last mile seems to be the hardest one. Installation stopped on phase 42 / 45 (Configure System Landscape Directory) with following errors:

WARNING 2007-02-08 09:18:13

Execution of the command "/usr/sap/HSM/DVEBMGS01/exe/jlaunch UserCheck.jlaunch com.sap.security.tools.UserCheck /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/lib:/tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/sharedlib:/tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install -c sysnr=01 -c ashost=haukka -c client=001 -c user=DDIC -c XXXXXX -a checkCreate -u SLDDSUSER -p XXXXXX -message_file UserCheck.message" finished with return code 4. Output:

Warning: tmpfs at /dev/shm is configured quite small with 1956 MB! Minimum value is 2048 MB.

Recommended size is 75 % of RAM + swap.

Warning: tmpfs at /dev/shm is configured quite small with 1956 MB! Minimum value is 2048 MB.

Recommended size is 75 % of RAM + swap.

Feb 8, 2007 9:18:10 AM Info: User management tool (com.sap.security.tools.UserCheck) called for action "checkCreate"

Feb 8, 2007 9:18:11 AM Error: Exception during execution of the operation

[EXCEPTION]

com.sap.mw.jco.JCO$Exception: (102) RFC_ERROR_COMMUNICATION: Connect to SAP gateway failed

Connect_PM TYPE=A ASHOST=haukka SYSNR=01 GWHOST=haukka GWSERV=sapgw01 PCS=1

LOCATION CPIC (TCP/IP) on local host with Unicode

ERROR partner 'haukka:sapgw01' not reached

TIME Thu Feb 8 09:18:11 2007

RELEASE 700

COMPONENT NI (network interface)

VERSION 38

RC -10

MODULE nixxi.cpp

LINE 2764

DETAIL NiPConnect2

SYSTEM CALL connect

ERRNO 111

ERRNO TEXT Connection refused

COUNTER 2

at com.sap.mw.jco.MiddlewareJRfc.generateJCoException(MiddlewareJRfc.java:456)

at com.sap.mw.jco.MiddlewareJRfc$Client.connect(MiddlewareJRfc.java:922)

at com.sap.mw.jco.JCO$Client.connect(JCO.java:3171)

at com.sap.security.tools.UserCheck.main(UserCheck.java:172)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)

Feb 8, 2007 9:18:12 AM Info: Leaving with return code 4

INFO 2007-02-08 09:18:13

Removing file /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/dev_UserCheck.

INFO 2007-02-08 09:18:13

Removing file /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/dev_UserCheck.clone.

ERROR 2007-02-08 09:18:13

CJS-30196 Connect to SAP gateway failed

Connect_PM TYPE=A ASHOST=haukka SYSNR=01 GWHOST=haukka GWSERV=sapgw01 PCS=1

LOCATION CPIC (TCP/IP) on local host with Unicode

ERROR partner 'haukka:sapgw01' not reached

TIME Thu Feb 8 09:18:11 2007

RELEASE 700

COMPONENT NI (network interface)

VERSION 38

RC -10

MODULE nixxi.cpp

LINE 2764

DETAIL NiPConnect2

SYSTEM CALL connect

ERRNO 111

ERRNO TEXT Connection refused

COUNTER 2

ERROR 2007-02-08 09:18:13

FCO-00011 The step createSLDDSUser with step key |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|5|0|NW_Usage_Types_Configuration_AS|ind|ind|ind|ind|0|0|NW_CONFIG_SLD|ind|ind|ind|ind|0|0|createSLDDSUser was executed with status ERROR .

I have stopped the installation, rebooted the system and started the installation again. Well that didn’t help at all. After that I have to start Oracle database and listener to proceed with old installation.

Can you give me any advices how to solve this problem and finish the installation?

Grateful for help.

Jukka

[DoloresCorrea · Accepted solution]

Hello Juka,

In this case if yopu change the host name after beginning the installation I would reset the installation and begin again from scratch, it is faster than trying to know in which place the old hostname is stored.

Sorry for that,

Dolores

[Former Member]

Hi Dolores,

I downloaded SAP Kernel files (SAPEXE and SAPEXEDB). Then I unpacked them with SAPCAR tool and copied those files to directory /sapmnt/HSM/exe. The Note 19466 tells to copy unpacked files to directory /usr/sap/<SAPSID>/SYS/exe/run, but the “run” folder is just a link pointing to earlier mentioned folder. Then I started sapinst again with old installation. Again it stopped on phase 42 of 45 (Configure System Landscape Directory), at the bottom of window text “Creating SLDDUSER user…." Other vice error message is the same as at the first place.

In some of similar type case someone asked whether the host name have been changed. We changed the host name at the beginning of installation. The procedure had already started and we were giving basic SAP system parameters when decided to change also the host name.

Can you give me further assistance please? What could I try next?

Best regards

Jukka

[DoloresCorrea]

Hi Juka,

SOLMAN 4.0 need a 7.00 kernel.

Dolores

[Former Member]

Hi Dolores

Thank you for your advices.

In this case suitable SAP kernel versions would be:

SAP Kernel 6.40 32-BIT Unicode

SAP Kernel 7.00 32-BIT Unicode

And here is the Linux I’m running:

”cat /proc/version”

Linux version 2.6.5-7.244-default (geeko@buildhost) (gcc version 3.3.3 (SuSe Linux)) #1 Mon Dec 12 18:32:25 UTC 2005

Now I’m wondering those kernel numbers. Are they any how related to each others?

Can I use that latest SAP Kernel 7.00 version with this Linux kernel 2.6.5-7.244-default?

Best regards

Jukka

[DoloresCorrea]

Hello Juka,

I only can see a similar message solved applying the last kernel, do you want to try? check note 19466 and get the last available kernel.

If you have arrived this point you are working very very help

Tell me if this not helps, because if this is the case tell me, I will create a place where you can put the full logs of work directory, ok?

Best regards,

Dolores

[Former Member]

Hi Dolores,

Thank you for your advices.

I would appreciate further assistance with this problem because I couldn’t work it out jet.

I logged in to the Visual Admin by using go file in usr/sap/HSM/DVEBMGS01/j2ee/admin.

The Visual Administrator screen is opening but I cannot connect in.

The error message popping up is "Cannot open connection on host xx.yy.xx.yy and port 50004".

The login parameters specified are:

Display name: j2ee

User name: Administrator / (J2EE_ADMIN)

Host: localhost

HTTP Port: 50004

Load balancing method: manual

Transport layer: default

I tried with two different username, see above.

I also tried DDIC user logon via ssh command in Shell console, but didn’t succeed.

Here is the information in some of those files your mentioned:

-

---

trc file: "dev_rd", trc level: 1, release: "700"

-

---

Wed Jan 31 10:47:35 2007

***LOG S00=> GwInitReader, gateway started ( 19402) [gwxxrd.c 1677]

systemid 387 (Intel x86 with Linux)

relno 7000

patchlevel 0

patchno 46

intno 20050900

make: single threaded, Unicode, optimized

pid 19402

gateway runs with dp version 210000(ext=109000) (@(#) DPLIB-INT-VERSION-210000-UC)

Wed Jan 31 10:47:37 2007

gw/local_addr : 0.0.0.0

CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.

Wed Jan 31 10:48:05 2007

Bind service sapgw01 (socket) to port 3301

Wed Jan 31 10:48:06 2007

GwPrintMyHostAddr: my host addresses are :

1 : [192.168.229.131] haukka (HOSTNAME)

2 : [127.0.0.1] localhost (LOCALHOST)

Wed Jan 31 10:48:07 2007

DpSysAdmExtCreate: ABAP is active

DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active

Wed Jan 31 10:48:57 2007

DpShMCreate: sizeof(wp_adm) 12744 (1416)

DpShMCreate: sizeof(tm_adm) 4011160 (19956)

DpShMCreate: sizeof(wp_ca_adm) 28800 (96)

DpShMCreate: sizeof(appc_ca_adm) 9600 (96)

DpCommTableSize: max/headSize/ftSize/tableSize=500/8/520056/520064

DpShMCreate: sizeof(comm_adm) 520064 (1032)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (68)

DpShMCreate: sizeof(vmc_adm) 0 (1596)

DpShMCreate: sizeof(wall_adm) (38456/34360/80/184)

DpShMCreate: sizeof(gw_adm) 48

DpShMCreate: SHM_DP_ADM_KEY (addr: 0x457a0000, size: 4663248)

DpShMCreate: allocated sys_adm at 0x457a0000

DpShMCreate: allocated wp_adm at 0x457a1e88

DpShMCreate: allocated tm_adm_list at 0x457a5050

DpShMCreate: allocated tm_adm at 0x457a5080

DpShMCreate: allocated appc_ca_adm at 0x45b7f598

DpShMCreate: allocated comm_adm at 0x45b81b18

DpShMCreate: system runs without file table

DpShMCreate: allocated vmc_adm_list at 0x45c00a98

DpShMCreate: allocated gw_adm at 0x45c00ad8

DpShMCreate: system runs without vmc_adm

DpShMCreate: allocated ca_info at 0x45c00b08

Wed Jan 31 10:48:58 2007

MtxInit: -2 0 0

Wed Jan 31 10:49:38 2007

GwDpInit: attached to gw_adm at 0x45c00ad8

Wed Jan 31 10:49:39 2007

***LOG Q0I=> NiIWrite: writev (32: Broken pipe) [nixxi.cpp 3797]

• ERROR => NiIWrite: SiSendV failed for hdl 1 / sock 12

(SI_ECONN_BROKEN; UD; ST; 127.0.0.1:0) [nixxi.cpp 3797]

*****************************************************************************

*

• LOCATION SAP-Gateway on host haukka / sapgw01

• ERROR connection to partner 'localhost:0' broken

*

• TIME Wed Jan 31 10:49:39 2007

• RELEASE 700

• COMPONENT NI (network interface)

• VERSION 38

• RC -6

• MODULE nixxi.cpp

• LINE 3797

• DETAIL NiIWrite

• SYSTEM CALL writev

• ERRNO 32

• ERRNO TEXT Broken pipe

• COUNTER 1

*

*****************************************************************************

• ERROR => GwIConnectHandle GwWrite failed (NIECONN_BROKEN) [gwxxrd.c 8689]

-

---

C-STACK -

---

(CTrcStack2+0x78)[0x80c1938]

(SigIGenAction+0x2d1)[0x81e9451]

[0xffffe440]

-

---

trc file: "sapstartsrv.log", trc level: 0, release: "700"

-

---

Thu Feb 8 09:15:05 2007

<<- ERROR: SapSSLInit(read_profile=1)==SSSLERR_LIB_NOT_FOUND

SapSSLInit failed => https support disabled

Webservice thread started, listening on port 50013

Trusted http connect via Unix domain socket '/tmp/.sapstream50013' enabled.

-

---

trc file: "dev_disp.new", trc level: 1, release: "700"

-

---

sysno 01

sid HSM

systemid 387 (Intel x86 with Linux)

relno 7000

patchlevel 0

patchno 48

intno 20050900

make: single threaded, Unicode, optimized

pid 19381

……………

……………..

Wed Jan 31 10:48:07 2007

CCMS: start to initalize 3.X shared alert area (first segment).

Wed Jan 31 10:48:10 2007

DpMsgAdmin: Set release to 7000, patchlevel 0

MBUF state PREPARED

MBUF component UP

DpMBufHwIdSet: set Hardware-ID

***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c 1050]

DpMsgAdmin: Set patchno for this platform to 48

Release check o.K.

Wed Jan 31 10:49:57 2007

MBUF state ACTIVE

Wed Jan 31 10:50:11 2007

DpModState: change server state from STARTING to ACTIVE

Wed Jan 31 10:50:18 2007

• WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ

• WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ

• WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ

• WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ

• WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ

For some reason the latest files are dated 1.2.2007?

Hopefully You can see the problem from this log file information.

As I mentioned earlier I am a green novice at SAP systems and Linux.

Best regards

Jukka

[DoloresCorrea]

Hi Jukka,

At this point the system I think must be running, ABAP side. Probably there was an error in the instance startup up... Could you please have a look to the most update log in:

- /usr/sap/<SID>/<instanceID>/work/*

- /usr/sap/<SID>/<SCSxx>/work/*

check dev_disp, dev_rd, dev_w0, dev_ms, I think you must be able to see something here

Also check the J2EE start up: dev_server0

Check /etc/services, there must be an entry for sapgw01 3301

If the ABAP system is up and runnning check DDIC user logon, check if you can logon to J2EE via Visual Admin....

Hope this helps,

Dolores