sso logon not possible;no login ticket due to incorrect configuration
I have an authentication issue using specific services in sap solution manager. In particular when a tried to use the following services :
crm_ui_start and ags_work_change_man the following error appear:
"sso logon not possible no login ticket due to incorrect configuration"
I performed all the steps indicated in the basic configuration of the solution manager and in particular the following parameters has been
configured in the instance profile:
login/create_sso2_ticket : 2
login/accept_sso2_ticket : 1
icm/host_name_full : sman71.accenture.com
icm/conn_timeout : 8000
Please could you help me to resolve this issue and then avoid the doublevautentication for these services?
Thanks in advance for collaboration
Please check the type of the user in SU01
and if the user service switch to dialog user