sso logon not possible;no login ticket due to incorrect configuration

[Former Member]

Hi Expert,

I have an authentication issue using specific services in sap solution manager. In particular when a tried to use the following services :

crm_ui_start and ags_work_change_man the following error appear:

"sso logon not possible no login ticket due to incorrect configuration"

I performed all the steps indicated in the basic configuration of the solution manager and in particular the following parameters has been

configured in the instance profile:

login/create_sso2_ticket : 2

login/accept_sso2_ticket : 1

icm/host_name_full : sman71.accenture.com

SAPGLOBALHOST: sman71

icm/conn_timeout : 8000

icm/HTTP/j2ee_0:PREFIX=/,HOST=localhost,CONN=0-500,PORT=5$$00

icm/server_port_0:PROT=HTTP,PORT=80$$,TIMEOUT=3000,PROCTIMEOUT=3000

ms/server_port_0: PROT=HTTP,PORT=81$$

Please could you help me to resolve this issue and then avoid the doublevautentication for these services?

Thanks in advance for collaboration

gio

[Vivek_Hegde · Accepted solution]

Hi,

Have you restarted your SolMan system after the setup of parameters? If not , perform a restart and try again.

Rgds

Vivek

[Former Member · Accepted solution]

Yes Vivek,

I already restarted the solman system but nothing change and the problem still exist.

Is there any other configuration to done in order to enable the sso for the previusly mentioned services?

thanks

gio'

[former_member182675 · Accepted solution]

HI

Please check the type of the user in SU01

and if the user service switch to dialog user

regards

Naor

[Former Member]

Thank you so much Naor !! I had the same problem and I resolved it thanks to you !!

[Former Member]

I had the same pb, and I sove it by changing the user type connexion, from service to Dialog.

Thanks !!

Farid

[Former Member]

Hi Naor,

thank you very much for your answer. the problem has been resolved changing the user type for services to dialog.

BR

gio'

[Former Member]

Thanks a lot , this solved my issue.

Regards

Nani

[Former Member]

Hi Jagadish,

system and basic configuration in SAP Solution manager 7.1 sp4 has been correctly performed.

gio'

[Former Member]

Hi Gio,

Have you performed solman_setup ... and gone through Intial and Basic configuration...

Thanks,

Jagadish.