on 03-30-2012 2:45 PM
Hi experts, we are using SM 7.1 SP4 (VAR scenario).
We send test message to SAP (SV-SMG-SUP-TST) and SAP returns it with some new text information.
The problem is that we get reply from SAP twice: under text type "reply from SAP" and "reply" simultaneously.
I have checked text mapping - it seems to be OK.
What else could be the reason for this problem?
Best regards,
Artem.
So, it happened to be a bug that is fixed in SP6.
See the note 1730457.
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We found that it is normal SAP SM behaviour for Very High priority messages sent out of business hours.
The end-user doesn't have authorizations for text type "Reply from SAP' - so it is copied to "Reply". Thats why we (consultants) can see duplication and the end-user will see only one Reply.
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