Display of the dropdown list in SAPGUI and ITS

[Former Member]

Hi,

We are in ECC 6.0 with Integrated ITS.

We have an issue where the font sizes for the dropdown list values are bigger than other normal input values when we run a transaction in ITS Mobile.

The same transaction when run in ECC SAPGUI has no such font issues. The font looks the same.

Please refer to the attached file for the sample screen shot "Drop Down List display in SAP GUI and ITS.jpg"

Does anyone have any idea of why that is happening. How can we make the font for all the fields the same in ITS?

Kindly please advise. Thank you.

[Former Member]

Hi,

Does anyone have any idea of why that is happening. How can we make the font for all the fields the same in ITS?

Kindly please advise. Thank you.

[former_member194364]

Hi Sim,

What are the settings of your ITSMobile service in transaction SICF? The 'GUI Configuration' section?

What style did you use to generate your ITSMobile templates and what are your system details, BASIS and Kernel?

Regards,

Oisin

[Former Member]

Hi Oisin,

Settings of ITSMobile service in transaction SICF - The 'GUI Configuration' section:

~ITSMOBILE                                       1

~THEME                                             99

~TRANSACTION                                YWHF01

~SOURCES                                        ZYWHF01,ITSMOBILE

~POPUPS                                           1

~ITSMOBILEMSGSOUND                 1

~SHOW_SYSTEM_MODAL               1

~ITSMOBILEDEVICEINCLUDE         DEVINCLUDE_SYMBOL3090

We are using generation style: Mobile Devices (Without HTML Tables)

Browser that we are using: Internet Explorer Mobile

OS: Windows Mobile 6.5

We are using SAP ECC6.0

SAP Basis: SAPKB70018

Kernal Release: 700, Support Package Level: 217

Kindly please advise. Thank you.

[former_member194364]

Hi ,

If you are using the SYMBOL Pocket Device 3090, can you try using the Symbol Pocket Browser rather than Internet Explorer?

How does the service display when calling via a desktop browser like IE? Do you still have issues with the

Font size as per the "Drop Down List display in SAP GUI and ITS.jpg". If YES can you review the View Source of this html page?

In the jpg the SAPGUI screen of the same transaction displays the font of the dropdown correctly.

Regards,

Oisin

[Former Member]

Hi Oisin,

We are using Mobile Computer Handheld Terminal Motorolla Symbol MC9190G.

I have try to display the transaction in 3 places: SAPGui, Desktop Browser (IE) and the Mobile Device Browser.

The font size for the drop down list can display properly in the SAPGUI only.

If we display in desktop browser (IE) or in the Mobile Device, font sizes for the dropdown list values are bigger than other normal input values as per attached file "Drop Down List display in SAP GUI and ITS.jpg".

We just directly generate the ITSMobile Template (HTML code) without any amendment. Below is the coding part of the drop down list.

Kindly please advise. Thank you.

[former_member316351]

Hello Sim, Please see if the class MobileListbox is defined in the DEVINCLUDE_SYMBOL3090 file.  Thanks.

[Former Member]

Hi Edgar Chuang,

Can you please give details what/how to define the class MobileListBox in

DEVINCLUDE_SYMBOL3090 file?

Kindly please advise.

Thank you.

[former_member316351]

Hello Sim,

Actually you should remove your ~itsmobiledeviceinclude first to see if the issue occurs with the standard mobile css files first.  If it does then open a support message.  If it does not, then you will need to add the mobilelist* definitions to your device include file.

Edgar