Integration to .net third party service desk using webservice

[Former Member]

hi experts,

              my requirement is to create a integration between third party service desk(.NET) and solution manager service desk.For that we have webservice in both solution manager and .NET side.How to give connectivity to this third party service desk to solution manger service desk?

Now we got some information about 3 actions

• SLFN0001_ADVANCED_SEND_THIRD
• SLFN0001_ADVANCED_SYNC_THIRD
• SLFN0001_ADVANCED_CLOSE_THIRD

BADi for service desk

• BADI_SOL_ICT_MAPPING of the package AI_SOLAR_INTERFACE_SD (Service desk Interface).

creation of new badi like to connect inbound and outbound

• if_sol_ict_mapping_inbound
• if_sol_ict_mapping_outbound

is it possible to create with this or if any idea is there please let  me know....

Need a step by step process

thanks in advance

[Vivek_Hegde]

Hi,

In SPRO Txn you have all the steps mentioned for External Service Desk Integration.

You can go through them.

Rgds

Vivek

[Former Member]

hi

check whether you can use the .net connector  between the SAP and .net.

and using the badi you can create the service desk tickets in to solution manager

[Former Member]

hi Ananthapadmanaban V,

.NET connector is not available.We have to use web service to connect solman and .net.Can you help over it?What all steps have to do ?

[Former Member]

hi Ananthapadmanaban V,

.NET connector is not available.We have to use web service to connect solman and .net.Can you help over it?What all steps have to do ?