on 03-29-2012 10:37 PM
I sent an email to them on March 12, 2012 and I still didn't hear anything from them.
Hello,
You should have heard from them by now, certainly within 3 working days. I've alerted my suPport colleagues of this thread and kindly ask you to resend you eMail, ensuring the eMail address is precisely as you mention above.
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If you sent the mail correctly we reply to them the same day exept if we need to escalate the issue.
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