Not able to create a solman ticket from Ecc system

[Former Member]

while I am trying to raise a ticket from ecc 6.0 ,I received a error

''Because of error 513, no message was created in

Support Desk System''

Help to rectify this error.

Thanks,

Priya.

[Former Member · Accepted solution]

Hi Priya,

Have you maintained the below entries in BCOS_CUST table

CHARM_DEST W <SOLMAN_RFC> CUST620 1.0

OSS_MSG W  <SOLMAN_RFC> CUST620 1.0

THanks,

Jagadish.

[roland_hennessy]

Hi Priya,

Please see if not 1663497 helps.

Kind Regards,

Roland

[former_member182675]

HI

please configure the BCOS_CUST table like Jagadish said above

and you need trust RFC between the system

best Regards

Naor