Function modules in CRM transaction scenario Service desk ???

[Former Member]

Dear Friends,

I am looking for function modules which satisfy the folwing requriement :

FM should accept BPid of service transaction and retern GUID for that BP.

2) if this is not possible then can u give me the name of the table where GUID's of all business partner is stored, i know abt But000 table but i cant find Partner Guid from business partner ids.

Help as soon as possible

[Former Member · Accepted solution]

1. You can look at CRMD_ORDERADM_H table to convert ticket number to GUID. I think there is also function module for this but I don't remember.

2. Then use "BAPI_BUSPROCESSND_GETDETAILMUL"

3. Enter the GUID of the Service ticket.

4. The "Partner" table returns the partner function, all the GUID's of the BP's etc.

Good luck