Solution manager 7.1 Installation error

[evgeny_markin]

Hi Colleagues,

I have go the following error when I tried to install solution manager 7.1

An error occurred while processing option SAP Solution Manager 7.1 SR1 > SAP Systems > Oracle > Central System > Central System( Last error reported by the step: Java process dispatcher of instance S55/DVEBMGS55 [ABAP: ACTIVE, Java: (dispatcher: UNKNOWN, server0: RUNNING)] did not reach state STARTING_APPS after 20:00 minutes. Giving up.)

Can you help me?

[evgeny_markin · Accepted solution]

Found the issue,

Needed to use SOLMAN_7.1_SR1_Krnl_Windows__OS_400_51042616

[vincentlim826]

Hi,

• Check sapinst log, sapinst_dev.log, defaultTrace from server0 and defaultTrace from dispatcher,  including J2EE-instance tracefiles which are mentioned within note # 764417 in the section 'Logs and Configuration'.
• Check  SAPJ2EE version in /usr/sap/<SID>/<instance>/j2ee/cluster/dispatcher/version.txt
• Check  JVM settings as per note 716604
• Check if dispatcher node can't start due to port issue, i.e port 500xx (use netstat, telnet to test)

Regards,
Vincent

[Former Member]

Hi Evgeny,

Please refer the logs in your SAPINST_DIR and work directory. Please try to start the Java engine from JCMON or MMC and check what the logs are telling. Moreover you can also refer the logs inside /usr/sap/<SID>/DV*/j2ee/cluster/logs/ .. here you can find defaulttrace logs.

Thanks,

Jagadish.

[Former Member]

hi,

pls look at the sap note https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1522200

and try to adopt the jvm parameter accordingly.

if not working, please paste some more logs from std_Server0 or dev_Server0

Thanks

Jansi

[evgeny_markin]

Hi ,

Here are the log files

http://77.87.47.84/std_server0.txt
http://77.87.47.84/dev_server0.txt

[roland_hennessy]

Hi Evgeny,

Can you make sure you are using the latest version of the JDK 1.4.2? Also attach the relevant logs for further investigation.

Kind Regards,

Roland