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Posting customer returns/credit

Former Member
0 Kudos

Hi,

One of our customer has returned the following products and quantities purchased over time on multiple orders:

Product 1* 10 ea

Product 2* 12 ea

Product 3* 18ea

We need to process returns/customer credit with reference to invoice/billing document. Is it acceptable to process returns of multiple products and quantities, which were charged on multiple invoices against one invoice which does not contain products being returned and /or less quantities? Also, is it acceptable to change quantities?

For eg, is it acceptable to process customer returns for the customer against Invoice XXXXXX that has the following products with fewer quantities than those returned and a product which is not on the Invoice at all?

Appreciate quick response.

Many Thanks//

Accepted Solutions (1)

Accepted Solutions (1)

former_member209761
Active Contributor
0 Kudos

Dear Shilpa Baby,

What i need to point out it that returns will not be happening on a large no of invoices.

Hence it is always better to advise the Business that the requirement is not a standard practice and to take the return order individually for those respective invoices.

Thanks & Regards,

Hegal K Charles

Answers (3)

Answers (3)

Former Member
0 Kudos

Hello,

- if the products you have mentioned are in different billing documents, you can create a seperate return order with reference to each billing documents. Quantities can be always altered while creating return order.

- Then these return orders (return deliveries) can be clubbed while issuing credit memo in VF04.

thanks

joao_sousa2
Active Contributor
0 Kudos

You can create a credit memo request with reference to an invoice, for each invoice. In one of them add the unrelated item. Then in VF04 do a collective run with all the "sub-documents" to get the credit memo you want.

former_member184701
Active Contributor
0 Kudos

dear, i suggest it depends on your configuration.

you would create a similar documents in your TST system and check it out...

why don't you simply do one-to-one return/credit? so, you will do 3 times

regards,