Support message field "Subject" visible by default and mandatory

[Former Member]

How can the field "Subject" be visible and mandatory by default for all key users when creating a support message in Solution Manager Service Desk ?

Reg

Svenni

[VJain]

Hi Svenni,

In order to set the field Subject code to mandatory, you could use a
transaction variant. You can set this up with transaction SHD0 - set
the desired fields to 'mandatory' and then assign the transaction
variant to the relevant transaction type - see relevant customizing
below
> IMG
> Customer Relationship Management
  > Transactions
   > Basic Settings
    > User Interface Settings
     > Assign transaction variants to transaction type

To make use of fields mandatory, below are the options:

- with transaction SHD0 a transaction or screen variant could be
  created in that the relevant field is defined as mandatory.
  But actually this method contradicts with SAP CRM philosophy.

- the smarter method would be to use a BAdI. An own implementation of
  a BAdI could be used to write an an error message into the application
  log where also the other messages to the document get collected if a
  particular field is not filled. One appropriate BAdI would be e.g.
  BAdI 'CRM_ACTIVITY_H_BADI' and method CHECK or BAdI 'ORDER_SAVE' and
  method PREPARE as described in the attached note 655284.

regards,

vikram

[Former Member]

Hi Vikram

We are using Work Centers and web interface – will this solution also work for that kind of setup ?