Service desk configuration on solman 7.1

[Former Member]

Hi Experts,

We have facing the issue on service desk configuration at the stage of service team assignment and determination.

Could you please help me regarding this issue, that would be more helpful for me.

[Former Member]

Thanks for all of them

Finally i resolved my problem by using  BRFplus document

[Former Member]

Hi Shankar,

What is the issue you are facing?

Please refer the below blog.. its nice and it may give you some insight...

http://scn.sap.com/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

[Former Member]

Hi Jagadish,

Thanks for your quick reply.

What we require is , automatic service team determination  &  ASSIGNMENT."

WE do not receive any error/message to investigate.

Your help will be appreciated ....

[Former Member]

Please refer the below blog which explains step by step details to configure auto determination of support teams.

http://scn.sap.com/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

[Vivek_Hegde]

Hi,

Have you gone through the setup guide available at SMP?

https://websmp201.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=002007974700000659...

Rgds

Vivek

[Former Member]

Hi, Former Member.

For your issue this document will be very helpful:ttps://websmp201.sap-ag.de/~sapidb/011000358700000514762011E.PDF

[VJain]

Hi,

Please check:

1. actions SMIN_STD_FIND_TEAM_SEND_EMAIL,

SMIN_STD_FIND_PARTNER_FDT:

Automativally finds support team based on a rule framework (PFAC or

BRF+) and sends an e-Mail to the Support Team, if found.

2. action SMIN_STD_MAIL

Sends e-Mail to reporter of message, but this action needs to be

triggered manually.

3. action SMIN_STD_MAIL_PROCESSOR

Sends e-Mail to processor of message, but this action needs to be

triggered manually.

4. action SMIN_STD_MAIL_WATCHLIST

Automatically sends an e-Mail to the users which have the message in

their watchlist in case there is a text change in the message.

Service Desk Confug Guide:

Please goto:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administ

ration+of+ITSM

(all in one line)

And select Configuration Guide - Application Incident Management

Thanks

regards

Vikram

[Former Member]

Hi Vikram,

Thanks for your quick reply.

What we require is , automatic service team determination  &  ASSIGNMENT."

WE do not receive any error/message to investigate.

Your help will be appreciated ....