SAPRouter is stopped after certain time

[former_member185257]

Dear all,

My SAPRouter service is getting stop after certain time.I have properly licensed and tab file also.The details dev_rout is given below.

---------------------------------------------------
trc file: "dev_rout", trc level: 1, release: "710"
---------------------------------------------------

Tue Mar 13 15:07:55 2012
SAP Network Interface Router, Version 39.3 (SP4)

command line arg 0: e:\usr\sap\saprouter\saprouter.exe
command line arg 1: -r
command line arg 2: -R
command line arg 3: e:\usr\sap\saprouter\saprouttab
command line arg 4: -W
command line arg 5: 60000
command line arg 6: -K
command line arg 7: p:CN=sapsm, OU=0000823068, OU=SAProuter, O=SAP, C=DE
command line arg 8: -Y
command line arg 9: 100
SncInit(): Initializing Secure Network Communication (SNC)
      PC with Windows NT (mt,ascii,SAP_UC/size_t/void* = 8/64/64)
SncInit(): Trying environment variable SNC_LIB as a
      gssapi library name: "E:\usr\sap\saprouter\nt-x86_64\sapcrypto.dll".
  File "E:\usr\sap\saprouter\nt-x86_64\sapcrypto.dll" dynamically loaded as GSS-API v2 library.
  The internal Adapter for the loaded GSS-API mechanism identifies as:
  Internal SNC-Adapter (Rev 1.0) to SECUDE 5/GSS-API v2
main: pid = 10168, ppid = 0, port = 3299, parent port = 0 (0 = parent is not a saprouter)
reading routtab: 'e:\usr\sap\saprouter\saprouttab'

Tue Mar 13 17:03:21 2012
***LOG Q0I=> NiIRead: P=194.39.131.34:3299; L=0.0.0.0:54797: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4931]
*** ERROR => NiIRead: SiRecv failed for hdl 46/sock 520
    (SI_ECONN_BROKEN/10054; I4; ST; P=194.39.131.34:3299; L=0.0.0.0:54797) [nixxi.cpp    4931]

Can anyone please help me to solve this problem.

With Regards,

Sunny

[Former Member]

Hi Sunny,

Why don't you try to download new version of saprouter as I suggested and test?

Regards,

Toan Do

[naveen_kumar1]

Simply download the latest version as per this note.

799428    Downloading SAProuter and/or niping

Your problem is solved with latest patch.

Regards,

Naveen.

[former_member185257]

I clicked on the portal link as per snote,but found only the saprouter versiion 710 and lower ver are avialable which I already installed.

What shall I do  now?

Regards,

Sunny

[rupali_karbhari3]

Hi Sunny,

Did you get chance to check with your network team about this issue?

Since SAProuter is starting initially and getting stopped.there seems to be Network issue.

Thanks,

[joo_migueldimas]

Hello Sunny,

I guess I´m with the exactly same problem as you...

First at all you´re right, I don´t see a saprouter 720 version in SAP Marketplace portal, only the 640; 700; 710 are available!

I opened a thread in Ittoolbox where I reported this problem and now I´m testing the 720 version of saprouter that is in Kernel 720 packages/patches. I will post the results here soon.

Kind regards,

JDimas

[former_member185257]

Hi Dimas,

have you checked with 720 ver of saprouter??

With Regards,

Sunny

[naveen_kumar1]

Hi Sunny,

I checked the traces that you have attached.

Tue Mar 13 17:03:21 2012
***LOG Q0I=> NiIRead: P=194.39.131.34:3299; L=0.0.0.0:54797: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4931]
*** ERROR => NiIRead: SiRecv failed for hdl 46/sock 520
    (SI_ECONN_BROKEN/10054; I4; ST; P=194.39.131.34:3299; L=0.0.0.0:54797) [nixxi.cpp    4931]

Return code 10054 means "connection reset by peer" is a clear indication
for a network problem as this error is thrown by the operating system.

On Windows this can be caused by
- a physicaly interupted connection (network cable pulled out or a
defective NIC/switch/bridge/router) or
- a network timeout caused by a firewall dropping packets (e.g. after an
idle timeout).
- a black hole router

I have however seen a case where, the issue occurred due to a problem
with saprouter.

Can you please check if you see an error similar to the following
in the Event log:

Faulting application name: saprouter.exe, version: 7100.201.17.47443,
time stamp: 0x4bfae3ce
Faulting module name: saprouter.exe, version: 7100.201.17.47443, time
stamp: 0x4bfae3ce
Exception code: 0xc0000005
Fault offset: 0x000000000000c1f3
Faulting process id: 0xe60

If you see an exception code "0xc0000005" the issue may be related
to the bug in note 1486956. Please download the latest version of
saprouter and see if this resolves the issue.

Also note that 710 version is out of support. Refer SAP note 66971.

Regards,

Naveen.

[former_member185257]

Hi Naveen,

I anallysed the Event Log files and the fault came out to be the same as mentioned by you.

Then I went on to check the SAP note1486956 but the solution provided there is for SAP Kernel Release 7.1 and 7.11 and in my system it is at Release 7.01. There was no solution mentioned fo r this Release of SAP Kernel.

Regards,

Sunny

[Former Member]

I used to ... as you.

SAP Network Interface Router, Version 39.3 (SP4)

--> Download new saprouter version from SWDC for example: Support Packages and Patches - Browse our Download Catalog - Additional Components - SAP Kernel – SAP KERNEL 64-BIT - SAP KERNEL 7.20 64-BIT - Windows on x64 64bit - #Database independent

Regards,

Toan Do

[rupali_karbhari3]

This seemt to be network issue. Pls contact to your network team to check firewall settings causing Router to stop frequently.

Thanks,

Rupali