User Authentication Failed

[Former Member]

Hello SDN,

One of the user is gettin as "USER AUTHENTICATION FAILED" when trying to login in the portal.

I checked the user is active.

The user is in LDAP.

Does anybody has any clue what might be the reason.

Thanks,

Master.

[Former Member]

Hello;

We recently upgrade to SP19 from SP16 and are experiencing this problem. Could it be possible that the problem that was fixed in SP14 is being re-introduced in SP19? Any ideas on resolution.

Basically what is happening, is that no user can change their password. If a user has an existing valid pw then they are ok...if the pw has expired then they run into this loop that the password has failed authentication.

thanks

Ragoobir

[Former Member]

Hi,

Possibility1:

Check if the password change should be requested was done properly.I

Possibility2:

If error "User Authentication Failed" is appearing before user credentials are passed .It may occur in SP12 or SP13.. This is rectified in SP14.

Reward points if useful

Regards,

Phani

[Ranjeet0702]

Check whether the user's credential has changed in LDAP server.