Hi all,
I face this problem: I want to process customer repairs with order type RA without using service order and deciding if to bill the customer or not based on warranty. The repair price is a forfait fee, based on material repaired.
The process looks like this:
1) open QM notification (QM01) for quality pouposes
2) open SD order type like RA (from QM01 is possible by using actions)
3) check warranty (?)
4) receive goods (VRRE)
5) repair (no service or production order is required)
6) set the repair status to repaired: HOW ????
7) send back the repaired piece to customer (VL01N)
😎 check warranty:
8a) if warranty is on then no billing is required, document flow closed
8b) if warranty has expired: bill the customer the forfait fee.
Any idea about how to carry out steps 3, 6, 8, 8a, 8b ?
(full points to good solutions !
Thx
Roberto
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