We are looking at a solution for a customer where CRM, SRM and ECC are in scope. From my experience I know that In CRM there is plenty of functionality available for handling customer complaints. However I'm not familiar with SRM. What we are looking for is something similar on the SRM side for handling vendor complaints (so complaints we have towards our vendors). Could you let me know if this kind of functionality is avilable in SRM and if there is a connection between SRM and QM in ECC?
Thanks in advance,
Pascal.
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