Batch Import Error

[Former Member]

Hello

We are testing a batch load process. When the load volume is small - 10-100 records the is no issue, but when we increase the load volume to 10,000 we recieve the follow failure.

>Unable to synchronize family tree: The MDM server is not running.

With the import map we are using we have set the configuration option:

Synchronize Family Hierarchy after Import = No but still recieve the about error.

When we set option to Yes the Import manager will crash with a WinSocket error

Any suggestions as what this problem might be?

Rgs

C

[Former Member · Accepted solution]

This is probably due to the load in the MDM Server.

We have seen several times, that the MDM Server goes down, if the load in the server increases dramatically.

Please check if your MDM Server is sized properly.

Moreover, Import Manager uses the memory of the machine where it is running.

As a side note, please check the user running the Import Manager, does not have any Security Constraints set in the Console. The user should have write access to the Family Hierarchy if the Synchronize Family Hierarchy after Import option is set to Yes.

If the problem persists, you may try loading the hierarchy table first,

This way you avoid creating nodes in the hierarchy tree on the fly when you create the main table records.

First load the Hierarchy table, with Synchronize Option set to Yes.

Then load the Main table records. Do the field and value mapping to the already created leaf nodes of the Hierarchy table.