Configure Email on Solution Manager System.

[Former Member]

Hi All,

I have successfully configured the Email Option on our Solution Manager 4.0 SR1 System, even able to send emails to external id's like yahoo, hotmail etc.. via SAP Transaction SO01.

There is not issue with Email Configuration as I am getting emails on my external ID's.

Now I want to configure the Email option with SAP Service Desk, I am able to compose the message through SAP Transaction DSWP or via Help -> Create Support Message. But When these messages are getting created User is not getting notified via email or thorugh SAP Inbox.

How we can configure the emails via Service Desk ?

Thanks,

Avinash

[DoloresCorrea · Accepted solution]

Hi Avinash,

Please have a look to note 691303 and to the attatched iTutor in the note.

Also check:

- in help.sap.com-> look for CRM 2005 documentation->Basis Funcions->

Actions in the CRM Online system.

Hope this helps,

Dolores

[Former Member · Accepted solution]

Hi Dolores,

First of all thanks a lot for your help !!

Yes, the information you have provided is really helpful to understand the email configuration with solution manager service desk scenario. But the SAP Note is talking about Sol Man 3.1. I have downloaded the .sim file and gone thorugh it but found that the objects which SAP wants to modify or create those are not exists in Sol Man 4.0 SR1.

Thanks,

Avinash

[DoloresCorrea · Accepted solution]

Hello Avinash,

Please give me your e-mail or send it to d.correa@sap.com.

I have done a document with the settings in the iTutor of note 691303 but for SOLMAN4.0. with the example or sending an e-mail automatically to the

creator of the message (Key User) after the status of the message was

changed from 'open' to 'in process'.

Kind regards,

Dolores

[Former Member · Accepted solution]

Hi Dolores..

Even i'm implementing the same in solution manager 4.0...as per the Tutor...there is no SMSD_SERVICE_ORDER_DNO action profile for CRM_ORDER in my system..

Can i use any other action profile for the same functionality??? or is there any reason why this is missing???

Praveen

[DoloresCorrea · Accepted solution]

Hi Praveen,

Please send me an email to d.correa@sap.com.

There are more changes to the ITutor.

This is because different CRM customizing in CRM 5.0 of SOLMAN.

Best regards,

Dolores

[Former Member · Accepted solution]

Dolores,

You have a list of common Solman 4.0 tcdoes available?

Regards

[DoloresCorrea · Accepted solution]

Hi James,

I have some of them but I would need to group them per areas, sorry!

Dolores

[Former Member · Accepted solution]

Finally i got it in action tab some thing which we created in action profile.....

but when i'm changing the status to " in process " and when i'm saving the support message it is giving

"SQL ERROR 3127 occurred when accessing program SAP"

Any idea?????

Praveen

[DoloresCorrea · Accepted solution]

Hi Praveen,

ORA-03127 no new operations allowed until the active operation ends.

Cause: An attempt was made to execute a new operation before the active

non-blocking operation completed or a new operation was attempted before

all the pieces of a column were inserted or fetched.

Action: Execute the new operation after the non-blocking operation

completes. If piecewise binds/defines were done, execute the new

operation after all the pieces have been inserted or fetched.

This error is generally due to a network problem. Please check note

534729 and perform the test ( if possible when the error arise, in same

conditions )

Still you are gettting this error?? it was only a temporal error?

Dolores

[Former Member · Accepted solution]

Hi Dolores,

I have sent you the mail on your SAP email id, could you please send me the document which you were talking about ?

Thanks,

Avinash

[Former Member · Accepted solution]

Hi Dolores

Could I please have a copy of your document which relates to setting up e-mail on Solution Manager 4.0.

I have sent a mail to your d.correa@sap.com address.

Thanks

Mark

[Former Member]

hi avinash,

plz give me the procedure to configure email on solman

[Former Member]

Shabbir,

Before configuring the email option in service desk, you have to configure the email in Solution Manager.

Please go through link http://help.sap.com/saphelp_erp2005vp/helpdata/en/b0/f8ef3aabdfb20de10000000a11402f/frameset.htm.

This will help you to configure the email on any SAP systems.

Thanks,

Avinash