on 01-18-2007 10:11 PM
Hello forum, I need help with the connection of program SAP DOWNLOAD MANAGER with ISA Server 2004
I've installed JAVA 1_4_2_13 and Download Manager, I configured the setting with the proxy connection (server ISA, user and pass)
but an error appears:
The basket content could not be read. The following exception occurred:
Unable to read data from the Service Marketplace: Check your settings and try again
In my ISA server I declared the form my IP to Internet permit all traffic out.
Somebody help me ??? what do I have to configure in my ISA Server to permit the connection?
Thanks.
Costa Gustavo
Hi Costa,
have you already checked that your insert OSS User is working fine (http://service.sap.com). If yes. We had nearly the same problem. We need a seperat user and password for connection to the internet.
After we changed this to get a connection to the internet without user and password the download manager was able to connect to SAP download basket.
best regards
Andreas
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Hello Andreas, I can not resolve the problem, do you have a Proxy with Microsoft ISA Server to access to internet?
My proxy ISA server requeried autentication of my domain user.
My user of OSS is ok. I connect to the service.sap.com
I compete the SAP DOWNLOAD MANAGER with
user OSS
pass user oss
and the all detalis of my Proxy Server
Host proxy: proxyisa
User: domain\user
pass: xxxxxx
can you help me?
Regards.
Hi Gustavo,
Were you able to connect using download manager? I am also having the same trouble as yours.
Read in a SAP Note that download manager cannot use NTLM authentication but still have seen places where people have connected with NTLM authentication.
Maybe can try a different JRE version?
Ram.
Hi Ram, I solved the problem with download manager.
First my PC don't use as default gateway the ISA Server, I've another default gateway for my LAN.
Is it the problem because my PC never contact directly to SAP, I could solved this problem if my PC can contact directly the IP of SAP.
You will can set in your PC the gateway of ISA server and public DNS to contact SAP directly
For example:
I've default gateway 192.168.0.1 for my LAN
My ISA server to internet is 192.168.0.9
Public DNS : (My ISP) 200.0.1.1
In your ISA server you can set a policy from your PC to External for all user with all traffic permit.
You try set in your PC the following:
Default gateway: 192.168.0.9
DNS: 200.0.1.1
I hope this can resolve your problem
Regards.
Costa Gustavo
SAP BASIS.
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