I'm working on the Service Desk scenario and I looked in a presentation of the last update for this scenario that you can use ICWC as a part of Service Desk.
After that I read your post I can assume that SAP is trying to optimize the use of CRM like a base for service desk on Solution Manager.
Yes ICWC can be used as a part of Servicedesk and it is a part. You can see BBPCRM addon when you check the system status. Solution Manager can be used to provide service to customers, we do have Sold-to-party determination in Service Desk. Any specific questions? feel free to revert back.
I have 180 users that should be able to register a support message and be identified in his / her message. I need to define a Business partner for each user because I need to configure in T CODE SPPFADMC automatic actions when the user creates a message and when you close it.
I can’t work with key users and IBASE components because I am not going to support a SAP Landscape. I only have my Solman server.
I am stack 9.
Do you know other way to create and assign Business Partner for each end user??? I'm not going to use key users.
NOTIF_CREATE_BSP is an interesting transaction. I had not stumbled into that one before. However, when I run it I find that only about half of my Systems show up in the System pulldown in the System Information section of the page.
Is there something I need to setup on my systems to get the rest to show up on this page?
Most likely, you have added systems to the landscape since you did the initial load of the IBase. To add other systems so that they are available in the drop-down for creating a message call transaction IB52 and maintain them in installed base 1 (or just do another initial load of IBase).
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