service desk problem

[Former Member]

hi,

I have configured solution manager4.0 and configured service desk.I am able to create message in production that is visible in solution manager.

Now the problem is after giving the reply,message is not created through an external mail(I am not getting the auto message).

for that what settings i will do.

thanks in advance.

vinnu.

[Former Member]

Hi

Check this hope it helps.

/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

Regards,

Deepanshu

[S0007586158]

Hi,

Please refer Note 691303 - Sending E-Mail from message after status change, need some configuration to be done for the notification part.

Regards,

Sam

[Former Member]

Hi,

I am looking for Solution Manager 4.0 Configuration guide

I am configuring SRM 7.0

Pl let me know if any pointer

Rgds

Mangesh

[Former Member]

Hi,

Have you tried service.sap.com/solutionmanager ?

Cheers

SH