Change Request Action List is not displaying

[Former Member]

Hi All

I am able to create a change request and send it succesfully to the service desk, when i go to DNO_CUST_MONITOR, it is displayed over there but Change Manager is not able to view any Action list i.e Approve change request,Reject CR etc.. when you click on actions icon we are getting error as " There are no actions in the worklist with Message no. SPPF_VIEW_CRM101"

Please reply asap as it is very urgent.

Thanks in advance

Tushar

Message was edited by:

Tushar Pathak

[Former Member]

Were you able to resolve this Issue. if yes, can you please tell me how you resolved this issue?

Thanks

Kumar

[andreia_schoknecht]

Hello Tushar,

Have you activated the BC Sets for Service Desk and CHARM?

To be able to see the actions the Change Request transaction must have no errors and the Action Profile must contain the actions as well as the conditions.

Regards,

Andreia

[Former Member]

Hi andreia,

If we do some cuztomization and then activate the BC set,will the cuztomization lost?Because whenever we execute a consistency check of the project it is activating the BC sets.We are doing some cuztomization in change request i.e, we are adding one more approval process before moveing to quality.

Thanks and regards,

Avinash.