crm tcodes

[Former Member]

hi experts,

in r/3 using transaction codes like mk01,mm01.same transaction codes put in the crm.its not working .what is the difference r/3 and crm.

[P000636]

Hi,

- Go to se43 t-code

- Display CRM_MENU

- Additional Information->Transaction Code Display ON/OFF

- Expand ALL (Shift+F6)

And you can see all the T-codes.

Regards.

Manuel

[Former Member]

Hi Sai,

CRM is a server for optimizing the BUSINESS STRATEGY by maintaining the customer details.In most cases it is connected to some back-end system such as R/3,BW,APO,Mobile devices,non-sap ..etc ( can also be a standalone).

In general basic Business Process like Material Creation,Vendor Creation is done in R/3 and then replicated to CRM thru CRM middleware.

When CRM used as standalone following are the transaction can used for above said process

Material Creation -- COMMPR01

Vendor Creation -- BP

<u> Commonly Used Transactions</u>

Transaction Description

BP Business Partner (Creation/View/Modification)

CIC0 Customer Interaction Centre

CRMD_ORDER CRM Transaction (Create/View/Modify)

SPRO Configuration related settings

CRMD_CALL_LIST Create/ Maintain Call list

IB51 / IB52 / IB53 Ibase Creation / Change / View

COMMPR01 Maintain Products

PPOSA_CRM Display Organizational Model

SBDM Bdoc maintenance

SMOEAC Administration console – CRM Middleware

SMQ1,SMQ2 Queue monitoring transactions for

inbound and outbound queues.

SMW01 Transaction for monitoring bdocs.

Thanks,

Ajay.

[Former Member]

Use se93 in order to see all tcodes with the correspondant description

Regards

Javier Merino

[former_member182350]

Hi Krishna,

There is lot of diffrerence between CRM and R/3 system.e.g. In CRM, material -

---

> termed as 'Product' and customer with 'Buisness partner'

The transaction codes with 'SE/SM/SU' words in R/3 are sap in the CRM too.

The transaction code are

BP : Business partner

Master Data Tables

Table Name Description

Business Partner

BUT000 BP: General dataContains Business Partner Number, Partner Category, Partner Type, First Name, Last Name etc.

BUT020 BP: Addresses

BUT050 BP relationships/role definitions: General dataContains Relationship, Partner Number (PARTNER1), Relationship Category

BP Number, Bank Key, Bank Country Key, Bank Account Number

BNKA Bank Master Data

BUT100 BP: Roles

ADR2 Telephone Numbers (Business Address Services)

ADR6 SMTP Numbers (Business Address Services)Contains Email – Id of the BP.

ADRC Addresses (Business Address Services)

BP’s Complete Address Details- City, Country, Post Code, District, Street, Title

COMM_PRODUCT Master Table for Product

Business transaction in CRM:

Most of the transaction that you carry out in CRM are Business Transaction. E.G. Service Contract, Activities, Lead, Task etc.

Business Transactions are further divided into Subobject Category, these Subobject Categories are again subdivided into Transaction Type.

Categorization of CRM Business Transaction based on Subobject Category

Business Transaction Name SUBOBJECT CATEGORY

Activity BUS2000126

Service Contract BUS2000112

Lead BUS2000108

Opportunity BUS2000111

Task BUS2000125

Utility contract item BUS2000147

Note: 1. For Example if you want to retrieve all the activities in CRM, pass the OBJECT_TYPE as ‘BUS2000126‘ in CRMD_ORDER_INDEX table.

2. The Subobject Category can be customized for a business transaction from the transaction SPRO.

Partner : Partner is a 10 char number used to identify Business Partner in the system.

PArtner GUID : It is global unique identifier to identify the partner globally.

As such there is no difference in partner and partner guid, both refer to the same entity in CRM and are unique across the system. Refer the table BUT000.

Just go through documentation forums : Customer Relationship Management (CRM) - General & Framework threads.

http://help.sap.com/saphelp_crm50/helpdata/en/5b/e4f53911cac83ce10000000a114084/frameset.htm

To See all tcodes in CRM

- Go to se43 t-code

- Display CRM_MENU

- Additional Information->Transaction Code Display ON/OFF

- Expand ALL (Shift+F6)

And you can see all the T-codes.

Hope it will help..

Regards

Arjun

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