on 01-08-2007 1:37 PM
hi experts,
in r/3 using transaction codes like mk01,mm01.same transaction codes put in the crm.its not working .what is the difference r/3 and crm.
Hi,
- Go to se43 t-code
- Display CRM_MENU
- Additional Information->Transaction Code Display ON/OFF
- Expand ALL (Shift+F6)
And you can see all the T-codes.
Regards.
Manuel
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Hi Sai,
CRM is a server for optimizing the BUSINESS STRATEGY by maintaining the customer details.In most cases it is connected to some back-end system such as R/3,BW,APO,Mobile devices,non-sap ..etc ( can also be a standalone).
In general basic Business Process like Material Creation,Vendor Creation is done in R/3 and then replicated to CRM thru CRM middleware.
When CRM used as standalone following are the transaction can used for above said process
Material Creation -- COMMPR01
Vendor Creation -- BP
<u> Commonly Used Transactions</u>
Transaction Description
BP Business Partner (Creation/View/Modification)
CIC0 Customer Interaction Centre
CRMD_ORDER CRM Transaction (Create/View/Modify)
SPRO Configuration related settings
CRMD_CALL_LIST Create/ Maintain Call list
IB51 / IB52 / IB53 Ibase Creation / Change / View
COMMPR01 Maintain Products
PPOSA_CRM Display Organizational Model
SBDM Bdoc maintenance
SMOEAC Administration console CRM Middleware
SMQ1,SMQ2 Queue monitoring transactions for
inbound and outbound queues.
SMW01 Transaction for monitoring bdocs.
Thanks,
Ajay.
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Hi Krishna,
There is lot of diffrerence between CRM and R/3 system.e.g. In CRM, material -
> termed as 'Product' and customer with 'Buisness partner'
The transaction codes with 'SE/SM/SU' words in R/3 are sap in the CRM too.
The transaction code are
BP : Business partner
Master Data Tables
Table Name Description
Business Partner
BUT000 BP: General dataContains Business Partner Number, Partner Category, Partner Type, First Name, Last Name etc.
BUT020 BP: Addresses
BUT050 BP relationships/role definitions: General dataContains Relationship, Partner Number (PARTNER1), Relationship Category
BP Number, Bank Key, Bank Country Key, Bank Account Number
BNKA Bank Master Data
BUT100 BP: Roles
ADR2 Telephone Numbers (Business Address Services)
ADR6 SMTP Numbers (Business Address Services)Contains Email Id of the BP.
ADRC Addresses (Business Address Services)
BPs Complete Address Details- City, Country, Post Code, District, Street, Title
COMM_PRODUCT Master Table for Product
Business transaction in CRM:
Most of the transaction that you carry out in CRM are Business Transaction. E.G. Service Contract, Activities, Lead, Task etc.
Business Transactions are further divided into Subobject Category, these Subobject Categories are again subdivided into Transaction Type.
Categorization of CRM Business Transaction based on Subobject Category
Business Transaction Name SUBOBJECT CATEGORY
Activity BUS2000126
Service Contract BUS2000112
Lead BUS2000108
Opportunity BUS2000111
Task BUS2000125
Utility contract item BUS2000147
Note: 1. For Example if you want to retrieve all the activities in CRM, pass the OBJECT_TYPE as BUS2000126 in CRMD_ORDER_INDEX table.
2. The Subobject Category can be customized for a business transaction from the transaction SPRO.
Partner : Partner is a 10 char number used to identify Business Partner in the system.
PArtner GUID : It is global unique identifier to identify the partner globally.
As such there is no difference in partner and partner guid, both refer to the same entity in CRM and are unique across the system. Refer the table BUT000.
Just go through documentation forums : Customer Relationship Management (CRM) - General & Framework threads.
http://help.sap.com/saphelp_crm50/helpdata/en/5b/e4f53911cac83ce10000000a114084/frameset.htm
To See all tcodes in CRM
- Go to se43 t-code
- Display CRM_MENU
- Additional Information->Transaction Code Display ON/OFF
- Expand ALL (Shift+F6)
And you can see all the T-codes.
Hope it will help..
Regards
Arjun
<b>Reward points if it helps.</b>
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