Single Sign On For CRM IC?

[Former Member]

I'm working on a project to implement Single Sign On for our company. I currently have it working for all of our SAPGUI users via SNC (LDAP auth) and also our portal users (also via LDAP auth), and want to use it also for the CRM Interaction Center (Web client).

Has anyone successfully implemented a single sign on solution for the IC? If so, reward points are waiting for someone who can guide me to documentation on how to set it up/configure.

Thanks in advance for any help the forum can provide.

[Former Member]

Our version of CRM is 4.0.

[Former Member]

Hi Wayne, a very good question based on the docs. <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/99/39926a159f4a75bd7abeec9b49a040/frameset.htm">In the docs</a> it is stated that:

<b>Integration Into Single Sign-On Environments</b>

The application does not accept SAP logon tickets.

The application does not accept X.509 digital certificates.

When the IC agent user is integrated into the SAP Enterprise Portal, it is SSO enabled.

I would guess, this means, there is an iview or something like this in the portal to start the WebClient wihtout requiering the user to authenticate again.

regards,

Patrick

[WolfgangJanzen]

Well, I assume that you are referring to <a href="https://forums.sdn.sap.com/click.jspa?searchID=397380&messageID=2135747">"SPNEGO for ABAP WebAS"</a> when mentioning that you intend to enable an LDAP authentication for CRM Interaction Center (BSP application running on an ABAP Web Application Server). Kindly have a look at the referenced thread.

Cheers, Wolfgang

[WolfgangJanzen]

Maybe <a href="http://service.sap.com/~iron/fm/011000358700000431401997E/0612670">SAP Note 612670</a> is helpful for you? (see also the related notes refrenced by that note)

[Former Member]

Thanks gents for the links and docs. Our major problem with implementing with SAP Portal revolves around IC destroying the portal certificate when a user exits the IC. Also, when using the IC via an iview or screen in the portal, some functionality does not work correctly (especially on follow up docs, and some popup selectors).

Since both documents were helpful, I will split the points evenly between you both. Thanks again, I appreciate it.

Kind Regards,

Wayne

[Former Member]

Hi Wyane,

We are also facing same problem as you described. Log-on ticket is getting destroyed while accessing IC Agent from portal.

Can you please tell that how you could resolved the problem?

Regards,

Jack