We recently applied SP 10 (SRM 4.0) to our Dev system. Certain fields that we have identified as part of the default fields are not working as they should. We are not experiencing this problem in Production.
We added business area and unloading point as a default field since these fields are the same for each line in the cart. We cannot use business area at the account assignment level because it is not hard-coded to a cost center (only WBS elements have a specific business area).
After I enter the data, punchout to a catalog, and return the items, the business area and unloading point fields are wiped out. There is no correlation to these fields and the catalogs. If I enter a free text cart (Describe Requirement), I do not experience this problem.
I am currently going back and forth with OSS to resolve this issue.
Does anyone have any ideas where to begin to figure out why those two fields are getting wiped out? Since we added those two fields to the screen template, does something special need to be done to hold them when SP's are applied?
The data stays if I click "Refresh" at the bottom of the screen. But, our users will not think about clicking that button everytime they enter their defaults.
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