Email Notification for multiple business partners

[Former Member]

Hi,

I can send email to a single partner based on my action. Is it possible to send the emails to multiple partners for a single action.

Thanks in advance.

Regards,

M.R

[Former Member]

Hi Ramu

Would be obliged if you could share the information as to how you have achieved this. I am also running with a similar problem.

Thanks in advance.

Rakesh

[erkankaya2]

Hello Ramu;

Here is my case;

A user creates a support notification choosing a SAP component. An action finds the responsibles of the component and adds them to the support notification, at the same time another action sends mail notifications to the responsibles. These two functionality were achieved via my own method and functions.

Best Regards,

Erkan Kaya

[Former Member]

Hi Erkan kaya,

Can you please explain the actions and conditions to achieve this?

Thanks,

M.Ramu

[erkankaya2]

Hi;

Email notification to multiple business partners is not provided in standart SAP functions via actions. It is not related with actions and conditions. Below is the code for the related method... I may send the screenshots if you can give me your mail address... Use this method with smartform: CRM_IST_ORDER_CONFIRMATION_01

CLASS : CL_DOC_PROCESSING_CRM_ORDER

METHOD NAME: ....

METHOD DEFINITION:

IS_ARCHIVE_INDEX Importing Type TOA_DARA

IS_ARCHIVE_PARAMETERS Importing Type ARC_PARAMS

IS_CONTROL_PARAMETERS Importing Type SSFCTRLOP

IS_OUTPUT_OPTIONS Importing Type SSFCOMPOP

IO_APPL_OBJECT Importing Type Ref To OBJECT

IP_SMART_FORM Importing Type TDSFNAME

IS_MAIL_APPL_OBJ Importing Type SWOTOBJID

IS_MAIL_RECIPIENT Importing Type SWOTOBJID

IS_MAIL_SENDER Importing Type SWOTOBJID

IO_PARTNER Importing Type Ref To CL_PARTNER_PPF

IP_USER_SETTINGS Importing Type TDBOOL

IP_APPLICATION_LOG Importing Type BALLOGHNDL

ES_DOCUMENT_OUTPUT_INFO Exporting Type SSFCRESPD

ES_JOB_OUTPUT_INFO Exporting Type SSFCRESCL

ES_JOB_OUTPUT_OPTIONS Exporting Type SSFCRESOP

ET_ERROR_TAB Exporting Type TSFERROR

CT_ARCHIVE_INDEX_TAB Changing Type TSFDARA

METHOD z_anahtar_kullanici_yeni.

*This Method is used to print service order.

• generally used constants of generic order

INCLUDE: crm_direct.

DATA:

control_parameters TYPE ssfctrlop.

• function name

DATA: function_name TYPE rs38l_fnam,

dummy(254) TYPE c,

ls_archive_index TYPE toa_dara,

ls_orderadm_h TYPE crmt_output_orderadm_h_com,

ls_activity_h TYPE crmt_output_activity_h_com,

ls_opport_h TYPE crmt_output_opport_h_com,

ls_orgman_h TYPE crmt_output_orgman_h_com,

lt_partner_h TYPE crmt_output_partner_h_comt,

ls_partner_h TYPE crmt_output_partner_h_comt,

ls_pricingdata_h TYPE crmt_output_pricingdata_h_com,

ls_sales_h TYPE crmt_output_sales_h_com,

ls_shipping_h TYPE crmt_output_shipping_h_com,

lt_payplan_d_h TYPE crmt_output_payplan_d_h_comt,

ls_customer_h TYPE crmt_output_customer_h_com,

ls_cumulat_h TYPE crmt_output_cumulat_h_com,

lt_billing_h TYPE crmt_output_billing_h_comt,

lt_cancel_h TYPE crmt_output_cancel_h_comt,

lt_appointment_h TYPE crmt_output_appointment_h_comt,

lt_billplan_d_h TYPE crmt_output_billplan_d_h_comt,

lt_billplan_h TYPE crmt_output_billplan_h_comt,

lt_status_d_h TYPE crmt_output_status_d_h_comt,

lt_status_h TYPE crmt_output_status_h_comt,

lt_srv_subject_h TYPE crmt_output_srv_subject_h_comt,

lt_srv_reason_h TYPE crmt_output_srv_reason_h_comt,

lt_srv_result_h TYPE crmt_output_srv_result_h_comt,

ls_acs_h TYPE crmt_acs_h_com,

lt_srv_subject_i TYPE crmt_output_srv_subject_h_comt,

lt_srv_refobj_h TYPE crmt_output_srv_refobj_h_comt,

lt_srv_refobj_i TYPE crmt_output_srv_refobj_h_comt,

lt_orderadm_i TYPE crmt_output_orderadm_i_comt,

lt_orgman_i TYPE crmt_output_orgman_i_comt,

lt_pricingdata_i TYPE crmt_output_pricingdata_i_comt,

lt_pricing_i TYPE crmt_output_pricing_i_comt,

lt_product_i TYPE crmt_output_product_i_comt,

lt_sales_i TYPE crmt_output_sales_i_comt,

lt_service_i TYPE crmt_output_service_i_comt,

lt_shipping_i TYPE crmt_output_shipping_i_comt,

lt_schedlin_i TYPE crmt_output_schedlin_i_comt,

lt_customer_i TYPE crmt_output_customer_i_comt,

lt_partner_i TYPE crmt_output_partner_i_comt,

lt_item_cstics_i TYPE crmt_item_cstics_tab,

lt_billing_i TYPE crmt_output_billing_i_comt,

lt_cancel_i TYPE crmt_output_cancel_i_comt,

lt_finprod_i TYPE crmt_output_finprod_i_comt,

lt_ordprp_i TYPE crmt_output_ordprp_i_comt,

lt_appointment_i TYPE crmt_output_appointment_i_comt,

lt_billplan_d_i TYPE crmt_output_billplan_d_i_comt,

lt_billplan_i TYPE crmt_output_billplan_i_comt,

lt_orderadm_i_qt TYPE crmt_output_orderadm_i_qt_comt,

lt_schedlin_i_cf TYPE crmt_output_schedlin_i_cf_comt,

lt_status_i TYPE crmt_output_status_i_comt,

lt_working_set_e_s_bbp TYPE /1cn/working_set_e_s_bbp_t,

lv_language LIKE sy-langu,

lo_order TYPE REF TO cl_doc_crm_order,

lv_object_guid TYPE crmt_object_guid,

lv_status TYPE jstat,

lt_status TYPE TABLE OF jstat,

lv_error_tab_wrk TYPE ssferror,

ls_output_options TYPE ssfcompop,

• for assignments - begin

lt_service_i_assi TYPE crmt_output_service_i_ass_comt

• for assignments - end

.

• fill internal structure for the output options

ls_output_options = is_output_options.

• get the function name for this smart form

CALL FUNCTION 'SSF_FUNCTION_MODULE_NAME'

EXPORTING

formname = ip_smart_form

• VARIANT = ' '

• DIRECT_CALL = ' '

IMPORTING

fm_name = function_name

EXCEPTIONS

no_form = 1

no_function_module = 2

OTHERS = 3

.

IF sy-subrc <> 0.

• add an error message to processing protocol

MESSAGE i015(sppf_media) WITH ip_smart_form INTO dummy.

CALL METHOD cl_log_ppf=>add_message

EXPORTING

ip_problemclass = '1'

ip_handle = ip_application_log.

EXIT.

ENDIF.

• determine the tables of the application

CALL FUNCTION 'CRM_OUTPUT_SINGLE_READ'

EXPORTING

iv_object = io_appl_object

iv_smart_form = ip_smart_form

ir_partner = io_partner

IMPORTING

es_output_orderadm_h = ls_orderadm_h

es_output_activity_h = ls_activity_h

es_output_opport_h = ls_opport_h

es_output_orgman_h = ls_orgman_h

es_output_pricingdata_h = ls_pricingdata_h

es_output_sales_h = ls_sales_h

es_output_shipping_h = ls_shipping_h

et_output_partner_h = lt_partner_h

et_output_payplan_d_h = lt_payplan_d_h

es_output_customer_h = ls_customer_h

es_output_cumulat_h = ls_cumulat_h

et_output_billing_h = lt_billing_h

et_output_cancel_h = lt_cancel_h

et_output_appointment_h = lt_appointment_h

et_output_billplan_d_h = lt_billplan_d_h

et_output_billplan_h = lt_billplan_h

et_output_status_d_h = lt_status_d_h

et_output_status_h = lt_status_h

et_output_srv_subject_h = lt_srv_subject_h

et_output_srv_reason_h = lt_srv_reason_h

et_output_srv_result_h = lt_srv_result_h

et_output_srv_refobj_h = lt_srv_refobj_h

et_output_srv_refobj_i = lt_srv_refobj_i

et_output_srv_subject_i = lt_srv_subject_i

es_output_acs_h = ls_acs_h

et_output_orderadm_i = lt_orderadm_i

et_output_orgman_i = lt_orgman_i

et_output_pricingdata_i = lt_pricingdata_i

et_output_pricing_i = lt_pricing_i

et_output_product_i = lt_product_i

et_output_sales_i = lt_sales_i

et_output_service_i = lt_service_i

et_output_shipping_i = lt_shipping_i

et_output_schedlin_i = lt_schedlin_i

et_output_partner_i = lt_partner_i

et_item_cstics_i = lt_item_cstics_i

et_output_customer_i = lt_customer_i

et_output_billing_i = lt_billing_i

et_output_cancel_i = lt_cancel_i

et_output_finprod_i = lt_finprod_i

et_output_ordprp_i = lt_ordprp_i

et_output_appointment_i = lt_appointment_i

et_output_billplan_d_i = lt_billplan_d_i

et_output_billplan_i = lt_billplan_i

et_output_orderadm_i_qt = lt_orderadm_i_qt

et_output_schedlin_i_cf = lt_schedlin_i_cf

et_output_status_i = lt_status_i

et_output_wrk_set_e_s_bbp = lt_working_set_e_s_bbp

ev_language = lv_language

• for assignments - begin

et_output_service_i_assi = lt_service_i_assi

• for assignments - end

.

• set mail title

• SELECT SINGLE caption INTO ls_output_options-tdtitle

• FROM stxfadmt WHERE

• formname = ip_smart_form AND

• langu = lv_language.

*

• IF ls_output_options-tdtitle IS INITIAL.

• SELECT SINGLE caption INTO ls_output_options-tdtitle

• FROM stxfadmt WHERE

• formname = ip_smart_form.

• ENDIF.

CONCATENATE 'Servis Masas&#305; - Yeni bir sorun aç&#305;ld&#305;:'

ls_orderadm_h-object_id INTO ls_output_options-tdtitle

SEPARATED BY space.

*----

-

---

is_mail_appl_obj -

-

---

• fill this parameter if your application object is a BOR object

• the output will be connected with the BOR object via SAP Office

• this is done for mail and fax but not for print outputs

• ------>

• is_mail_appl_obj-LOGSYS =

• is_mail_appl_obj-OBJTYPE =

• is_mail_appl_obj-OBJKEY =

• is_mail_appl_obj-DESCRIBE =

• ------>

*----

-

---

*----

---

language of smart form----

-

---

• determin here the language of the smart form

control_parameters = is_control_parameters.

control_parameters-langu = lv_language.

*----

-

---

*----

-

---

fill archive parameters for archive link -

-

---

IF is_output_options-tdarmod = '2' OR

is_output_options-tdarmod = '3'.

• archive_index_tab

READ TABLE ct_archive_index_tab INTO ls_archive_index INDEX 1.

ls_archive_index-object_id = ls_orderadm_h-guid.

IF ls_archive_index-object_id IS INITIAL.

DELETE ct_archive_index_tab INDEX 1.

ELSE.

MODIFY ct_archive_index_tab FROM ls_archive_index INDEX 1.

ENDIF.

ENDIF.

*----

-

---

DATA : zzpartner TYPE crmt_output_partner_h_com .

DATA : zzadres TYPE so_name .

DATA : zobjkey TYPE swotobjid-objkey .

DATA: lv_user TYPE syuname,

lv_mailaddr TYPE so_name,

lv_type_id TYPE so_escape,

lv_partnno TYPE ppfdpartno,

lv_partner_no TYPE bu_partner,

lv_partner TYPE crmt_object_guid,

ls_mail_recipient TYPE swotobjid.

LOOP AT lt_partner_h INTO zzpartner .

CLEAR zzadres.

CHECK zzpartner-ref_partner_fct EQ 'ZSLFN001'.

SELECT SINGLE smtp_addr FROM adr6 INTO zzadres

WHERE addrnumber = zzpartner-addr_nr.

CHECK sy-subrc EQ 0.

lv_mailaddr = zzadres.

lv_type_id = 'U'.

CALL FUNCTION 'CREATE_RECIPIENT_OBJ_PPF'

EXPORTING

ip_mailaddr = lv_mailaddr

ip_type_id = lv_type_id

IMPORTING

ep_recipient_id = ls_mail_recipient

EXCEPTIONS

invalid_recipient = 1

OTHERS = 2.

• delete the old recipient object

CALL FUNCTION 'DELETE_RECIPIENT_OBJECT_PPF'

EXPORTING

is_recipient_id = is_mail_recipient.

• call function to process smart form

CALL FUNCTION function_name

EXPORTING

archive_index = is_archive_index

archive_index_tab = ct_archive_index_tab

archive_parameters = is_archive_parameters

control_parameters = control_parameters

mail_appl_obj = is_mail_appl_obj

• mail_recipient = is_mail_recipient

mail_recipient = ls_mail_recipient

mail_sender = is_mail_sender

output_options = ls_output_options

user_settings = ip_user_settings

orderadm_h = ls_orderadm_h

activity_h = ls_activity_h

opport_h = ls_opport_h

orgman_h = ls_orgman_h

partner_h = lt_partner_h

pricingdata_h = ls_pricingdata_h

sales_h = ls_sales_h

shipping_h = ls_shipping_h

payplan_d_h = lt_payplan_d_h

cumulat_h = ls_cumulat_h

customer_h = ls_customer_h

acs_h = ls_acs_h

billing_h = lt_billing_h

cancel_h = lt_cancel_h

appointment_h = lt_appointment_h

billplan_d_h = lt_billplan_d_h

billplan_h = lt_billplan_h

status_d_h = lt_status_d_h

status_h = lt_status_h

srv_subject_h = lt_srv_subject_h

srv_reason_h = lt_srv_reason_h

srv_result_h = lt_srv_result_h

srv_subject_i = lt_srv_subject_i

srv_refobj_h = lt_srv_refobj_h

srv_refobj_i = lt_srv_refobj_i

orderadm_i = lt_orderadm_i

orderadm_i_qt = lt_orderadm_i_qt

orgman_i = lt_orgman_i

pricingdata_i = lt_pricingdata_i

pricing_i = lt_pricing_i

product_i = lt_product_i

sales_i = lt_sales_i

service_i = lt_service_i

schedlin_i = lt_schedlin_i

schedlin_i_cf = lt_schedlin_i_cf

shipping_i = lt_shipping_i

partner_i = lt_partner_i

item_cstics_i = lt_item_cstics_i

customer_i = lt_customer_i

billing_i = lt_billing_i

cancel_i = lt_cancel_i

finprod_i = lt_finprod_i

ordprp_i = lt_ordprp_i

appointment_i = lt_appointment_i

billplan_d_i = lt_billplan_d_i

billplan_i = lt_billplan_i

status_i = lt_status_i

working_set_e_s_bbp = lt_working_set_e_s_bbp

language = lv_language

• for assignments - begin

service_i_assi = lt_service_i_assi

• for assignments - end

IMPORTING

document_output_info = es_document_output_info

job_output_info = es_job_output_info

job_output_options = es_job_output_options

EXCEPTIONS

output_canceled = 1

parameter_error = 2

OTHERS = 3.

IF sy-subrc = 0.

• determine header guid to set status printed

lo_order ?= io_appl_object.

lv_object_guid = lo_order->get_crm_obj_guid( ).

• set status printed into the crm order

CALL FUNCTION 'CRM_STATUS_SET_INTERN'

EXPORTING

iv_objnr = lv_object_guid

iv_status = gc_status-printed

xnoauto = true

EXCEPTIONS

object_not_found = 1

status_inconsistent = 2

status_not_allowed = 3

OTHERS = 4.

ELSE.

CASE sy-subrc.

WHEN 1.

MESSAGE e016(sppf_media) INTO dummy.

WHEN 2.

MESSAGE e017(sppf_media) WITH function_name INTO dummy.

WHEN 3.

MESSAGE e018(sppf_media) WITH function_name INTO dummy.

ENDCASE.

CALL METHOD cl_log_ppf=>add_message

EXPORTING

ip_problemclass = '1'

ip_handle = ip_application_log.

ENDIF.

• get error table

CALL FUNCTION 'SSF_READ_ERRORS'

IMPORTING

errortab = et_error_tab.

• fill error into crm_order status

LOOP AT et_error_tab INTO lv_error_tab_wrk

WHERE msgty = gc_msgtype-error.

CALL FUNCTION 'CRM_MESSAGE_COLLECT'

EXPORTING

iv_caller_name = gc_object_name-order

iv_msgno = lv_error_tab_wrk-msgno

iv_msgid = lv_error_tab_wrk-msgid

iv_msgty = lv_error_tab_wrk-msgty

iv_msgv1 = lv_error_tab_wrk-msgv1

iv_msgv2 = lv_error_tab_wrk-msgv2

iv_msgv3 = lv_error_tab_wrk-msgv3

iv_msgv4 = lv_error_tab_wrk-msgv4

• IV_ERROR_RELEVANCE = FALSE

iv_msglevel = gc_msglevel-administrator

EXCEPTIONS

not_found = 1

appl_log_error = 2

OTHERS = 3.

ENDLOOP.

ENDLOOP .

ENDMETHOD.

[Former Member]

Hi Erkan Kaya,

I suspose the determination of the support team was successfully done in Service desk and the action to send mail being triggered correctly. But i have question, under which service message's status you want to send the mail to Support Team?

1. If you want to send the mail to support team upon a new message creation then you may need to look at OSS note 812385. Because SolMan can not determine the Support team immediately upon the new message creation.

2. If you want to send mail to support team for the rest of status change(for eg, In process, Recommended solution), then you need to populate an email address for each of the team. For eg, FICO, BC, SD, MM, etc. And then ask your mail server admin to create a distribution list/group email for each the team. For eg. email address for FICO is fico@abc.com, this is the address your mail admin need to create as a mail group, and then assign all those support consultant's email address to group fico@abc.com

FYI, the mail group creation is applicable to point 1 above as well.

Hope it helps.

[Former Member]

Hi Erkan Kaya,

Thanks for your reply.

I have achieved this by creating customized method.

Thanks & Regards,

M.R

[madhu_vadlamani]

Dear Ramu,

Hi. I am having the same issue .I want to sales order smart form details to sale employ who is another partner. By default in sap it is going to sol-to-party. I was struck here and not bale to send . Please give me an idea how you did . I hope you will help me in this.

Regards,

Madhu.

Edited by: madhurao123 on Sep 29, 2010 9:54 AM

[Former Member]

Ramu,

My support team consists of 6 members and all 6 get the mail at the same time.

In my mail system Lotus Notes, I have all 6 members assigned to that e-mail address.

You should do something like that with your mail system.

Salpi

[Former Member]

Hello,

in this case there also will be send a mail notification when just the document is changed.

There mustn't be a status change when you choose the option "Max. 1 Unprocessed Action for Each Action Definition".

Do you know something to prevent this case.

Best regards,

Jens

[Former Member]

Hi Salpi,

What u said will work for a single person in that support team.What I need is suppose a support team(ex. FICO team) has 10 members and if I want to send a mail to all these 10 persons whenever a status is changed.

Regards,

M.Ramu

[Former Member]

Hi,

I think the work around is to create an action by business partner (one for the key user, one for the support team ...).

Procedure:

- Copy the action

- Change the partner

- Create the condition

Best regards,

[Former Member]

Hi,

I can create actions for every partners and based on my condition this will be triggerred and a mail will be sent to those partners.

My need is suppose a support team has 5 members and all these 5 members has to be notified with a single action.

Thanks & Regards,

M.R

[Former Member]

Hi Ramu,

One way I have achieved this is creating an email address for this group and then I put this email address in the E-mail field in the Business Partner of this support team. All members get notified in 1 action.

Let me know if this helps.

Salpi

[Former Member]

Hi Salpi,

I tried the same but its not working fine for me.I think I am missing something there.Please explain me where and how to apply this.

Regards,

M.R

Message was edited by:

Ramu munu

[Former Member]

Hi Ramu,

here's what I have and it works.

In SPPFCADM, under CRM_ORDER.

-Under ActionProfile: SLFN0001_ADVANCED, I have Action Definition: Z_SEND_MAIL_TO_Support_team.

-Under Partner Deteremination for the Action:

select Partner dependent, also put PartnerFunction:SLFN0003 (Support Team)

-Action Summarizatn: Max. 1 Unprocessed Action for Each Action Definition (so you can send mail if the status changed back again).

Then in condition configuration, add this action definition and create your start condition.

• very important that your support team has a business partner and in this business partner you add the email address of your support team.

let me know if this helps, if not, please specifiy what you have configured.

Salpi