Solution Database Error

[Former Member]

We have upgraded our Solution Manager System to 4.0 . We have also configured the Standalone Knowledge Search ( crmm_search ) to search the solution database . TREX has been installed and running successfully . When we run CRMC_SAF_TOOL , we get errors in Content Section in 'Check Index Content' and 'Check Index Existence' . When we run the Indexes application and set up the SDB ,it is sucessful and shows the solution databse records . But compilation is successful but shows no records . As such , we cannot search the solution database.

Urgent help is solicitated from all .

Best Regards

Jyotirmoy

[annett_michel]

Hi,

after an upgrade and if you have done all configuration correctly, it might be that the index is corrupt. Delete the current indexes, create indexes again and recompile.

Best regards,

Annett

[Former Member]

Hi,

I would like to ask you to patch TREX to the newest REV 34 first and

recompile DBs again. It should solve the problem.

regards,

sundar

[former_member380784]

Hi Jyotirmoy,

Did you solve your problem? Because I have the same error, if you can I help me?

Thanks.