Reject, Change, delete emails

[Former Member]

Hi

We are using SAP standard workflows. I have set SO36 automatic forwarding for users.

I have one user where if the approver rejects a cart,an email is sent and recieved by the user, it can be seen in sost, but there is no entry to users inbox as a message.

Other user, gets an email, but no entry to sost and item does show in inbox as message ???

What have I missed ?

Thanks

Kay

[Former Member]

Kay

Not sure if it's still happening for you but make sure the user has the value 'X' for the attribute FORWARD_WI (Flag: Forward Work Item) in the org structure.

This will then ensure that the message is sent to him via email.

Regards

Keith

[Former Member]

Dear Kay,

unfortunately, it is not possible to use the mail system group and

an automatic forwarding at the same time. If you have activated

the mail system group in SO16 and a user has set his standard communi-

cation type to 'E-mail' the additional automatic forwarding (set via

SO12 or SO36) is ignored.

If the mail system group is used, no copy will be kept in the inbox

folder.

The mail system group is used to collect all messages from various

systems into one central mail system. So, the user does not take care

about e-mails placed on all systems. Therefore, no copy is kept in

the system, if the mail system group is active.

If you want to keep a copy in the system and forward the message to

an additional address, you have to deactivate the mail system group

and use the automatic forwarding instead.

Everything fine so far?

Best regards, Daniel

14.12.2006 - 17:42:43 CET Kay Booth Info for SAP

Hi David

Thankyou for your reply. I understand the settings, via SO16 and the note, however at our last upgrade, we set all users once via SO36.

This transaction has a tick box of "also place in inbox". Does this not actaully place in the inbox ?

Regards

Kay