SC status "Awaiting Approval" - WS10000060 error

[Former Member]

Dear colleagues,

We are on SRM 5.0.

We have the following problem:

When creating a Shopping Cart, the status of the SC remains as "Awaiting Approval".

We have only activated Workflow WS10000060 Workflow without approval, and all checks regarding Workflow customizing seem ok.

I have checked transactions indicated in Note 322526 and have not been able to find the origin of the error:

SWU3 seems OK, in SWU0 WS10000060 Workflow Without Approval Shopping Cart appears as succesfully started.

In transaction SWEL i can see no events however, even though the event log is activated.

In SWI1 however I can see the ERROR status of the workflow:

2036 (Sub)workflow 1000000076 Workflow without approval 02.11.2006 16:16:11 WS10000060 Workflow Without Approval Shopping Cart 0 0 ERROR 00:00:00 0 5 Medium 0 2036 0 0 No Agent Available

The message says "No agent available", but I believe for workflow WS10000060 no agent is needed, right?

I also get the following messages:

Message Text Error when processing node '0000000241' (ParForEach index 000000)

Exception 8987

Symbolic name

Error Type 1

Area SWP

Message 88

Variable 1 0000000241

Variable 2 000000

Variable 3

Variable 4

In the step history, the error appears in this steps:

Exception occurred Error when starting work item 000000002036

Error when starting work item 000000002036

Message no. SWP085

Error when processing node '0000000241' (ParForEach index 000000)

Message no. SWP088

Error when creating a component of type 'Etapa'

Message no. SWP087

Error when creating a work item

Message no. SWP044

Unable to determine work item type for step at node 0000000241

Message no. SWP135

Any ideas? Would appreciate any help, will reward with points.

Thanks a lot in advance !

[Former Member]

Hi,

The workflow WS10000060 is linked to a reviewer workflow WS10000265.

It may be the case that no active versions of this workflow exist in

your system.

In transaction SWDD select other WF-Definition = WS10000265.

This should activate version 0000

- Create new version - (activate version 0001)

- menu Workflow >Activation >Generate and activate runtime version

- Transaction SWUS

Workflow: WS10000265

Click on Button Refresh Organizational Environment

Synchronize the runtime buffers with transaction SWU_OBUF.

Kindly then retest the workflow WS10000265 to see if it is now ok.

You can do this by the following steps :

1. Transaction SWUD

2. enter workflow WS10000265, press enter

3. execute 'Test environment'

4. check 'Including subworkflows'

5. execute 'Consistency check for components'

If there are no errors then please do the same for workflow WS10000060.

If there are no errors for this workflow either then the problem

should be resolved.

BR,

Disha.

Pls reward points for useful answers.

[Former Member]

Follow these steps and try. Sometimes this workflow template needs to be reactivated. Follow these steps to reactivate.

1. Go to PFTC

2. Select WF Template and put 10000060

3. Click display

4. Form the first screen click on Workflow Builder"

5. Select "change" icon and in change mode click on "activate" icon.

6. Save the change request if necessary.

Go and try again by creating a new SC and give few sec to refresh the workflow status.

thanks,

Venkata Nibhanupudi

[Former Member]

Hi,

Also make sure if the workflow template is a general task. This can also cause the problem that you are expereincing.

Thanks,

Sundeep

[Former Member]

Hi Friend,

I am also facing the same problem.. Please help me man..

This is very urgent one..Did you solved this issue?

How?

Thanks,

John.