Auto-Reaction E-mail is not working:

[Former Member]

HI Basis gurus,

I am setting up a fresh configuration with Solution Manager.

Central system is solution manager 4.0.

Auto-Reaction E-mail is not working:

I have set Z_ccms_Onalert_email with the following parameter

Parameter name Parameter value

SENDER userid from client 000

RECIPIENT my company e-mail Id.

RECIPIENT-TYPEID U

for the below MTE:

Properties of DEV\r3dev_DEV_00\...\Background\Aborted

MTE class R3BPServerSpecAbortedJobs

when I check in CCMS Selfmonitoring it shows:

Node name (MTE) DEV\MoniInfra_r3dev_DEV_00\...\DataSupplier\Log

System DEV

Context MoniInfra_r3dev_DEV_00

Object name DataSupplier

Short name Log

Status ACTIVE

Alert text Document <CCMS alerts DEV 20050808 041658> could not be sent

Line-Id in Message Container 0000000243 0001149437 1123489018

VAR 1 CCMS alerts DEV 20050808 041658

VAR 2 CCMS alerts DEV 20050808 041658

VAR 3 CCMS alerts DEV 20050808 041658

VAR 4 CCMS alerts DEV 20050808 041658

I also tried creating seperate MTE and added

Properties of DEV\r3dev_DEV_00\...\R3Abap\Shortdump

MTE class R3AbapShortdumps

With Auto-Reaction Methor has ccms_Onalert_email with the above parameter.

But the e-mails are not triggered.

I checked ccms_selfmonitoring and found below error message:

Node name (MTE) DEV\MoniInfra_r3dev_DEV_00\...\Tooldispatching (short running tasks)\Messages

Context MoniInfra_r3dev_DEV_00 Object name Tooldispatching (short running tasks) Alert text Unable to set runtime status for data collection method (RC = 253), MTE: DEV\r3dev_DEV_00\...\R3Abap\Shortdumps

Line-Id in Message Container 0000000222 0001068279 1122993022

Also send_internet_mail Job is running every 10mins.

Please provide solutions for this.

Thanks in advance

Pradeep

[Former Member]

Hi,

1. Check SMTP port is active or Not using SMICM tcode,

2. Check SMTP port from OS level using below command.

telnet <OC mail HOST> <Mail port>.

3. Check parameter and release in Z_CCMS_OnAlert_Email in RZ21.

4. add Z_CCMS_OnAlert_Email in method of Rz20

Regards

Pradeep

[Former Member]

thanks for sharing this

i used the change-save option without touching anything (just as reactivation) on the data collection method that was producing the same RC253 error and now it seems to be ok

[Former Member]

problem has been resolved

Thanks

Pradeep

[Former Member]

I have the same issue. How did you fix it?

[Former Member]

Dear Pradeep,

1) Please confirm that you have configured the SAP Connect as explained:

http://help.sap.com/saphelp_erp2005vp/helpdata/en/2b/d925bf4b8a11d1894c0000e8323c4f/frameset.htm

2) Did you tried to trigger the auto-reaction manually ?

Dimitry Haritonov

[former_member453631]

Hi Pradeep,

Can you send e-mail at all from the ssm 4.0 ? Are there any mail hanging in scott ? Are the MTE's reporting at all? May be a stupid one but you say

I have set Z_ccms_Onalert_email with the following parameter

and then

With Auto-Reaction Methor has ccms_Onalert_email with the above parameter.

But the e-mails are not triggered.

Is the no Z_ a typo in the post or is this a typo in you're system ??

Lando