S/C approved..but no backend document exist

[Former Member]

Hello SRM Gurus,

I have witness a strange problem for one of my shopping cart..S/C is completely approved but no backend document is created w.r.t it...there is no entry in table BBP_PDBEI for field BE_OBJECT_TYPE & BE_OBJECT_ID (fields are empty in BBP_PD)

Also in table CRM_JEST(Status table)entry is missing for following status which appears once the document is posted.

Status Description Inactive

0000000001 I1111 Item in Transfer Process X

0000000001 I1113 Follow-on Document Created

I have tried to push this S/C manually by FM " BBP_REQREQ_TRANSFER & BBP_REQREQ_RESUBMIT" But doesn't produce any desirable result.

Not finding any way to dig into the problem?? please help if u have any solution..

Note: Full point will rewarded for a fruitful solution..

BR

Bharat M

[yann_bouillut]

Hi Bharat,

1-Did you check logs in ST22 ?

2-Application monitor can be viewed in sapgui transaction RZ20 (attention there are several system around EBp,SRm...)-> check shopping cart logs

Kind regards,

Yann

[Former Member]

I have checked application monitoring as well as RZ20 UNDER SAP B2B Procurement - Monitors FOR concern Shopping cart but could not found any hint...

If i try to push this S/C with a FM

"BBP_REQREQ_TRANSFER" then system simply remain in hanging status ( after pressing F8)..it doesn't even produce any dump in ST22...

we are thinking abt opening an OSS for this problem

Regards

Bharat M

[yann_bouillut]

Hi Bharat,

Opening OSS message is a goo solution

Keep this updated once you get the reason...

Thanks

Kind regards,

Yann

[Former Member]

Hey guys do you have any updates on this problem. Please let me know..

[Former Member]

Hi,

Generally, if the SC is approved and but no document gets created in backend, a good place to look for problems

will be the application monitors (assuming you have the authorization for this transaction). If you have this authorization, then, once you go to bbpstart, then on the left side of your screen you have the application monitors - which shows various errors occuring at various levels.

Mostly, one of the areas like Backend Application errors, Not transferred to backend etc, throws more light on what the nature of the error is. In most cases, these point to some configuration errors or configurations that need to be checked.

Please let me know if you have checked the application monitors.

Best Regards,

Lakshmy Shankar

[Former Member]

Hi,

Are there any entries in the table BBP_DOCUMENT_TAB for your SC?

If yes,run the report CLEAN_REQREQ_UP for your SC no.

BR,

Disha.

Pls reward points for helpful answers.

[Former Member]

Sorry Disha..for providing half information..

There is no entry exist in "BBP_DOCUMENT_TAB" table....

BR

Bharat M

[Former Member]

Hi,

very wierd..there should atleast be an entry in the table BBP_PDBEI...Does any corresponding document exist in R/3?

BR,

Disha.

[former_member191111]

Hi Bharat,

Can you check in R/3 is it allowing you to create PR/PO with the available data in Shopping Cart .

If yes than change your SC & than again approve it .

Hope it will resolve your issue.

Regards,

Sachin S M