Pause SLA Clock in CRM_DNO_MONITOR

[former_member323718]

Dear Experts

Is there any way to pause the SLA Clock while the Status of Support Message in CRM_DNO_MONITOR will be changed to Customer Action ?? The SLA Clock will be resumed after changing the User Status from Customer Action to other Status. Please help

Regards

Soumya Dasgupta

[Former Member]

Hi,

if you are with solman 7.0 spxx then this could be done only by BADI enhancements.

this is the one of the thread we reffered, and we done also in our landscape

Please check

Thanks

Jansi