on 03-07-2012 7:56 PM
I am trying to set the deletion flag for a few test messages for Incident Management. Using tcode DNOTIFWL, I am able to see the indicator to set the deletion, but the green check is greyed out. Is there another way to set this flag? Thanks in advance. Our Solution Manager version is 7.0 EHP1 SP 28.
Hi,
For Service Desk messages SLFN, Please check note:
1329247: Archiving Solution Manager Service Desk messages
"Service Desk messages in Solution Manager consist of two parts:
the support message in Solution Manager, and the service process in CRM"
You cannot delete a service process in CRM. The service process must
be archived.
Call transaction SARA and select the archiving object CRM_SERORD.
Archiving involves three steps:
a) Initial run Report CRM_ARC_SERORD_CHECK
b) Write run Report CRM_ARC_SERORD_SAVE
c) Delete run Report CRM_ARC_SERORD_DELETE
When the delete run has completed, the service process has been
deleted from the database and is in an archive file.
You can access archived documents using transaction SARE.
However still you could use the report CRM_ORDER_DELETE with no_check,
see notes 845433, 611295.
Note 611295 - not recommended for productive system so it will at your
own risk.
This will be able to delete the SLFN message even when the associated SLF1 message is still existing.
Please make sure that the involved SLFN messages has no errors before
running this.
Che ck this as well:
com/wiki/display/SM/ArchivingSolutionManagerServiceDesk+Messages
Thanks
Regards,
Vikram
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