Maintenance of remote support platform 2.3 for SAP Business One ended on December 31, 2011. As a consequence, no more patch or enhancement will be delivered for that version. SAP recommends that you upgrade all your customers to remote support platform 2.4 PL03 which is currently the latest version available. For a smooth upgrade, we recommend using the auto-upgrade functionality in remote support platform for SAP Business One, which allows a seamless upgrade to the latest version of the product. Partners however need to need to re-install their remote system platform in order to get the Support Studio as well.
Remote support platform 2.4 for SAP Business One is in unrestricted shipment. The new version, besides a refreshed user interface, offers an initialization wizard to fasten deployment for customers, a customized solution to improve the cooperation with the support organization, as well as improved security options. With version 2.4, we also introduce the remote support platform Studio that allows partners to publish and assign tasks to customers. Check out the document "Whatu2019s new in remote support platform 2.4" for details.
SAP highly recommends installing or upgrading to the new RSP release to benefit from our support offering.
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