configuring email functionality in solution manager7.1

[Former Member]

HI Experts,

Recently we have configured Service desk configuration in solution manager7.1, now while creating the message from satellite system we are not getting any email notification, so could you please tell me how to configure email functionality in Solman 7.1 for service desk.

Regards,

Govardhan

[Former Member]

Hi Govardhan,

Please check:

1. actions SMIN_STD_FIND_TEAM_SEND_EMAIL,

SMIN_STD_FIND_PARTNER_FDT:

Automativally finds support team based on a rule framework (PFAC or

BRF+) and sends an e-Mail to the Support Team, if found.

2. action SMIN_STD_MAIL

Sends e-Mail to reporter of message, but this action needs to be

triggered manually.

3. action SMIN_STD_MAIL_PROCESSOR

Sends e-Mail to processor of message, but this action needs to be

triggered manually.

4. action SMIN_STD_MAIL_WATCHLIST

Automatically sends an e-Mail to the users which have the message in

their watchlist in case there is a text change in the message.

Also check:

Service Desk Confug Guide:

Please goto:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/ConfigurationandAdminist

rationofITSM

(all in one line)

And select Configuration Guide - Application Incident Management

Thanks

Regards,

Vikram

[Former Member]

HI,

can any one give step by step procedure to configure Email functionality in Solman7.1.

Regards,

Govardhan

[Former Member]

HI,
> 
> can any one give step by step procedure to configure Email functionality in Solman7.1.
> 
> Regards,
> Govardhan

Hi, vardhan44307.

In 7.1 and 7.01 the main part of E-mail functionality configuration is similar for both versions. So you can make it in 7.1 using the config guide for 7.01

[Former Member]

Hi,

some of transaction types not there in 7.1, lot of screen chamnges were there, i gone through the 7.01 doc but its not helpful.

Regards,

Govardhan

[Former Member]

Hi,

you can followup our currnet thread for further knowledge

Thanks,

Jansi

[Former Member]

HI Experts,
> 
> Recently we have configured Service desk configuration in solution manager7.1, now while creating the message from satellite system we are not getting any email notification, so could you please tell me how to configure email functionality in Solman 7.1 for service desk.
> 
> Regards,
> Govardhan

Hi, Govardhan.

Here is "Service Desk E-Mail Functionality" guide: https://websmp104.sap-ag.de/~sapidb/011000358700001903822008E

Also check note 1512895 - Support team determination + e-mail notific. to support team.