integration of HP open view with Solman service desk

[Former Member]

Hello

I need your help on providing a detailed step by step document about integrating HP open view service desk with Solman service desk.

Please let me know.

Thanks

Sumit

[Former Member]

Also check:

http://help.sap.com/saphelp_sm40/helpdata/en/8a/b0278648ac4f058a7111c3f9b60feb/frameset.htm

[Former Member]

Hi Sumit,

Solution Manager can be integrated with External SD.

Navigate to below SPRO path:

SPRO>SAP Solution Manager>cenario Specific Settings>Third Party Integration>External Service Desk

Reference:

http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/56/3bd4e4b4c54b2db779740a7f4dd723/frameset.htm

Please also check:

http://www.openview.hp.com/products/sdesk/ds/sdesk_ds_incdt_exch.pdf

http://www.openview.hp.com/products/sdesk/

http://www.openview.hp.com/solutions/appmgmt/sp/appmgmt_sp_sap_bb.pdf

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=1&cts=1330854778442&ved=0CEMQFjAA...

You can integrate using web services. Please check the PDF file ocated in below path:

Check Service Desk Webservices --> document is located at http://service.sap.com/solutionmanager - media library - technical papers - Service Desk WebServices API.

Please check again the steps in the IMG.

Third Party Integration

Information and Configuration Prerequisites

BMC AppSight for SAP Client Diagnostics

> External Service Desk

Release Web Service

Specify Target Transaction Type from External Service Desk

Assign Roles to the Technical User

Create HTTP Connection

Create Logical Port

Define Value Mapping for Service Desk Interface

Configure Interface to Solution Manager Service Desk

Define Extended Interface Mapping for Service Desk Customizing

Get Solution Manager Service Port

Set Text Filter

SAP defined a web service interface that it uses to communicate with

another service desk. The other service desk has to implement the web

service as well; the technical description of the web service can be

found the Support Portal:

SAP Support Infrastructure->SAP Solution Manager->Media Library->

Technical Papers

(http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000538663

&_SCE

NARIO=01100035870000000202&) Document: Service Desk - WebService API

(http://service.sap.com/~sapidb/011000358700003503092006E/ServiceDesk_We

bServiceAPI.pdf)

The communication is performed via web service calls (SOAP over HTTP).

Therefore the calling system needs to call the endpoint of the web

service of the other system. Within SAP Solution Manager Service Desk

the connected systems are defined within transaction ICTCONF, and the

logical port contains the end point information.

Notes might help:

1159722

1136816

I hope this all will help you setting up.

Thanks

Regards

Vikram

[Former Member]

Hi,

inclueds above all, you can get the demo and how to guides here

https://websmp104.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000706460&_SCENARIO=011000358700000002...;

Thanks,

Jansi