Error when assigning Service Team to Incident

[JMorozowski]

When trying to assign a service team that I created to an incident I receive the message stating:

Diagnosis

A search help should be executed for a UI partner field with partner function category 0016. For that partner function category a

corrsponding partner function is missing in the partner determination procedure for that transaction.

Therefore the search help view could not be processed.

Procedure

You need to add a partner function with partner function category 0016

to the partner determination procedure that is assigned to the used transaction type.

I have been looking primarily at the this guide, but I don't see anything relating to that function category. I am using SLFN0001 partner determination procedure with the changes specified in the blog.

-Jon

Edit: Also, I am using SolMan 7.1 and I think the guide is for SolMan 7 or 7.01. Does anyone know if there is a major difference in Service Desk config and function between the two?

Edited by: Jon Morozowski on Mar 2, 2012 5:32 PM

[Former Member · Accepted solution]

Hi Jon,

Please check following guides for 7.1:

Service Desk Confug Guide:

Please goto:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/ConfigurationandAdminist

rationofITSM

(all in one line)

And select Configuration Guide - Application Incident Management

***************************************************************************************

Security Guide:

https://websmp104.sap-ag.de/~sapidb/011000358700000482312011E.PDF

Business and Authorization Roles:

https://websmp207.sap-ag.de/~sapidb/011000358700000409432011E

Please check this and let me know if you still having an isuse.

thanks

Regards

Vikram

[JMorozowski · Accepted solution]

Vikram, again, thank you! That is exactly what I was looking for!