Because of error 513, no message was created in Support Desk System

[Former Member]

Hi,

while create and sending the message to solution manager 7.1 SP4 system from satellite system getting "Because of error 513, no message was created in Support Desk System ".

I have gone through related threads but no luck. can any one help on this?

Regards

Govardhan

[Former Member · Accepted solution]

Hi,

can you check the auth for the uesr ID specified in RFC destination in the Table BCOS_CUST , whether it has necessary access to create the service desk ticket.

you can check the slg1 log to get the exact issue.

Thanks,

Jansi

[Former Member · Accepted solution]

HI Jansi,

Thanks for your reply,

i have given roles to RFC user.

in SLG1 i found the "User DDIC does not have an e-mail address. Unable to send" here in which system i have to give email id and whose email id need to give?

also i found following logs in SLG1

@5C\QError@ Exception 6 for creating language R for index category DF06786F09C0C8F1A52B0018F

@5C\QError@ Exception 6 for creating language E for index category DF06786F09C0C8F1A52B0018F

@5C\QError@ Optimize call exception 4 for CatID: DF06786F09C0C8F1A52B0018FE797282 Language:

@5C\QError@ Exception 6 for creating language E for index category DEB8BB7A362CD1F196BF0018F

Regards,

Govardhan

[Former Member · Accepted solution]

Hi,

please do check user in the RFC dest from satellite system which trying to connect the solman system.

Thanks,

Jansi

[Former Member · Accepted solution]

Hi,

All RFC's are working fine from satellite system to solman system. Please mention which RFC do want me to check?

Regards,

Govardhan

[Former Member · Accepted solution]

Hi Govardhan,

Please check if Back RFC is working or not? Have you tried to create message directly into Solman system? Are you getting same error message in solman systen? If yes then problem is with solman system not with satellite system.

Thanks

Regards,

Vikram

[Former Member · Accepted solution]

Hi Vikram,

yes Back RFC also working in both the system.

in solution manager message creating successfully but in satellite system it showing error.

Regards,

Govardhan

[Former Member · Accepted solution]

Hi,

Please check if user creating message have the below authorization objects or not:

S_RFC & S_RFCACL

S_RFCACL

Thanks

Regards,

Vikram

[Former Member · Accepted solution]

Hi,

These roles should be in both satellite and solman system.

Thanks

Vikram

[Former Member · Accepted solution]

Hi vikram,

i already given those 3 objects in one single role with full authorization and assign to user id which is crating message.

Regards,

Govardhan

[Former Member · Accepted solution]

HI,

i have maintained number ranges in solman system, below error log is from satellite system, my question is in satellite system also maintain the number ranges?

SLG1 log:

@5C\QError@ For object DNO_NOTIF , number range interval 01 does not exist DNO_NOTIF

@5C\QError@ For object DNO_NOTIF , number range interval 01 does not exist DNO_NOTIF

@5C\QError@ For object DNO_NOTIF , number range interval 01 does not exist DNO_NOTIF

also i checked Txn code SMT1, the system authority check showing this error

Logon Cancel

Error Details Error when opening an RFC connection (LB: Hostname or service of the message ser

Please help me on this?

Regards,

Govardhan

[Former Member · Accepted solution]

Hi Govardhan,

Number range is no issue if you can create message from solman system.

In which system are you getting these errors?

Check in solman system in DNO_NOTIF if it has something?

Also check in trx: DNO_CUST01 please tell me what you can see there?

thanks

Regards

Vikram

[Former Member · Accepted solution]

hi ,

this is in solman system in DNO_NOTIF number ranges

009999000000 009999999999 9999000009

000000000001 000000999999 0

008000000000 008999999999 0

in trx: DNO_CUST01

ABSC Absences 02

SLF1 Service Basis Message (ABA Message) 01

TASK Task/Project 02 TASK

ZLF1 Service Basis Message (ABA Message) 01

below logs from satellite system..

@5C\QError@ Exception 6 for creating language R for index category DF06786F09C0C8F1A52B0018F

@5C\QError@ Exception 6 for creating language E for index category DF06786F09C0C8F1A52B0018F

@5C\QError@ Optimize call exception 4 for CatID: DF06786F09C0C8F1A52B0018FE797282 Language:

@5C\QError@ Exception 6 for creating language E for index category DEB8BB7A362CD1F196BF0018F

Regards,

govardhan

[Former Member · Accepted solution]

Hi,

Please check if the user creating message in Solman system having BP in Solman system. If not create BP using transaction BP_GEN and assign system in identification tab of that BP.

Let me know results after.

Thanks

Regards,

Vikram

[Former Member · Accepted solution]

HI Vikram,

my issue is resolved now.....

i have changed RFC in table BCOS_CUST in satellite system. Thanks for your support.

Regards,

Govardhan

[Former Member · Accepted solution]

Hi Govardhan,

I am glad to know that issue has been resolved. So it was RFC issue but you were saying RFC connection working fine. So finally good its resolved.

Hope to help you again in future

Thanks

Regards,

Vikram

[Paul_Babier]

Hello,

The Notes being suggested are years old.

You are on Solman 7.1 SP4 which is very current.

Please review this KBA

1522809 - Solution Manager: Because of error 513, no message was created in Support Desk System

Regards,

Paul

[Former Member]

HI,

The note 1522809 given information not applicable fro solution manager 7.1 SP4.

Regards,

govardhan

[Former Member]

Hi Govardhan,

Please check following guides for 7.1:

Service Desk Confug Guide:

Please goto:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/ConfigurationandAdminist

rationofITSM

(all in one line)

And select Configuration Guide - Application Incident Management

***************************************************************************************

Security Guide:

https://websmp104.sap-ag.de/~sapidb/011000358700000482312011E.PDF

Business and Authorization Roles:

https://websmp207.sap-ag.de/~sapidb/011000358700000409432011E

Please check this and let me know if you still having an isuse.

thanks

Regards

Vikram

[Former Member]

HI Vikram,

i already gone through all guides which is given SAP, but still i'm facing the same problem.

Regards,

govardhan

[Former Member]

Hi,

Please implement note 1663497. This should resolve the issue.

Thanks

regards,

Vikram

[Former Member]

HI ,

in which system i need to implement this note?

Regards,

Govardhan

[Former Member]

Hi Govardhan,

You need to implement this note in Solman System.

Thanks

regards,

Vikram

[Former Member]

HI,

The note 0001663497 Open up Incident in authority check is already implemented in solution manager system.

Regards,

govardhan

[Former Member]

Hi,

Error message 513 is probably caused by incorrect or incomplete

customizing. Please review attached note 864195 for more details.

Thanks

Regards,

vikram

[Former Member]

HI,

I'm using 800 client , which is ECC6 EHP5 IDES,so i think this is not problem with client.

BCOS_CUST i have maintained "OSS_MSG W SM_V71CLNT001_BACK CUST620 1.0"

I have assigned the roles in both systems for users.

question: how to change SLFN type to SMSD_ABA_MLDG_SERVICEVORGANG or SLFN0001_STANDARD_DNO?

where i need to maintain number range? can you guide me?

Logical system defined.

"Modification of the standard settings of the message type SLF1" how to do this?

Please Help me on this.

Regards,

govardhan