Create a Change document from a Incident

[Former Member]

When a service desk Icident (SMIN) was created I want to make this to a change (SMCR) within the button create from this document another ones.

Then there comes a list with possible changes but I want to see there the Z* (like ZMCR) and not the normal changes.

How can I bring it inside?

[Former Member]

When a service desk Icident (SMIN) was created I want to make this to a change (SMCR) within the button create from this document another ones. 
> Then there comes a list with possible changes but I want to see there the Z* (like ZMCR) and not the normal changes.
> 
> How can I bring it inside?

Hello, go to:

SPRO -> SAP Solution Manager -> Capabilities (Optional) -> Application Incident Management -> Follow-up Document Creation

In this node you can read necessary information.

[Former Member]

Hi Damian,

please check below docs

https://websmp205.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000735220&_OBJECT=01100035870000105601...

check 3.2.9 Integration with other Processes (Copy Control)

Rg,

Karthik