Not able to search for FF IDs on clicking Super user access tab in request

[srilakshmi_s2]

Hi experts

in GRC AC 5.3 CUP , Im trying to create new request with Superuser Access request type . On selecting the request type , I get the superuser access tab enabled in the request , Now when I click on that , I am not able to search any Firefighter Ids which are present in the backend SAP system .

However when I try the same in anohter CUP box in the landscape , it worked .I could see all the FF Ids in that system

What configuration do I miss in the first box which is not allowing me to view the Ids on search .

Thanks

[simon_persin4 · Accepted solution]

It sounds like there might be an issue with the connector if it cannot find the ids in the back end?

Does it only happen in one particular backend system?

[srilakshmi_s2 · Accepted solution]

Yes , I had chosen a wrong connector . you are right .

if the connector is working fine , all the Firefighter Ids are fetched properly.

Thanks