O2C in CRM related with Solution Manager

[Former Member]

Hi,

I'm planning to start order to cash End to End process in Solution Manager 7.1

Anyone help me to explain the structure of order to cash process in CRM which was included in Solution Manager 7.1 also related service desk and support operations available in SOLMAN.

And also share the guides, SAP Notes and test cases.

Looking all of your response.

Regards,

Vasanth S

[Former Member · Accepted solution]

Hi Vasanth,

Not sure what you mean by order to cash process. Are you talking about service desk in Solution manager 7.1?

Service Desk Confug Guide:

Please goto:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/ConfigurationandAdminist

rationofITSM

(all in one line)

And select Configuration Guide - Application Incident Management

Thanks

Regards,

Vikram

[Former Member · Accepted solution]

Hi Vikram,

Thanks and the actual doubt I'm asking the O2C features available in CRM which have included in Solution manager 7.1

All of us aware that, now CRM was included in Solution Manager 7.1.

i want the details about Order to Cash process in CRM. this will cover end to end O2C process(From Order generation, order fulfillment, order capture, Allocation, delivery, invoice, billing.... )

Is it possible i can do it in SAP Solution Manager 7.1

Regards,

Vasanth S

[Former Member · Accepted solution]

Hi Vasanth,

Solution Manager is not used for these things you talking about. Please check below Blog:

http://wiki.sdn.sap.com/wiki/display/SM/SolutionManager7.1

check section in above Wiki:

Solution Manager 7.1 vs Solution Manager 7 EHP1 - What changed?

Thanks

Regards,

Vikram

[Former Member · Accepted solution]

oh.. thanks Vikram,

Can u please tell me why CRM 7.01 was integrated into Solution Manager 7.1

then what and all CRM features available inside in Solution Manager 7.1.

Regards,

Vasanth S

[Former Member]

hi,

can anyone explain on this.

regards,

Vasanth