on 02-29-2012 12:04 PM
Hi everybody!
Im configuring Web Dynpro Component: AGS_WORK_INCIDENT_CREATE in se80
with &sap-config-mode=X
according to this documantation [ How to customize the Work Center User Interface (UI)|https://websmp105.sap-ag.de/~sapidb/011000358700000601362009E/WORKCENTERCUSTGUIDEVALE_EX.PDF]
I have user TEST_DEV1 with standard roles:
ZSAP_SMWORK_BASIC_INCIDENT
ZSAP_SMWORK_INCIDENT_MAN
ZSAP_SUPPDESK_CREATE
group role = ZSAP_SUPPDESK_CREATE_COMP
copied from standard.
When i change web dynpro and open "create message" link with TEST_DEV1 i can't see my changes.
But if i add sap_all to the user i can see them.
Don't know what kind of authorization i need more for this???
and more with processors i can see this changes.
After change is done table WDY_CONF_USER feeling with paramets:
CONFIG ID - CC_AGS_WORK_INCIDENT_PROCESSOR
Maby there should be something like CC_AGS_WORK_INCIDENT_USER ?
If yes how ti achive this?
plz help.
Regads
Dan
Please check below basic authorization for key user and processor.
Key user: Processor:
SAP_SUPPDESK_CREATE SAP_SUPPDESK_PROCESS
SAP_SUPPCF_CREATE SAP_SUPPCF_PROCESS
SAP_SMWORK_BASIC SAP_SMWORK_BASIC
SAP_SMWORK_INCIDENT_MAN SAP_SMWORK_INCIDENT_MAN
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Vikram Hello
Thanks for your input. The only roles that differs is
1 - SAP_SUPPDESK_CREATE
2 - SAP_SUPPDESK_PROCESS
After comparing i found that
role 2 have 4 authorizations in Solution Manager section ( SM ).
D_SOLM_ACT
D_SOL_VSBL
SM_SDK_ACT
SM_TIMEREP
role 1 have 1 authorization
D_SOL_VSBL
Checked them all and fount this:
When i add SM_SDK_ACT there is only 1 activity SMSDACTION = PROC.
Yes after this i can see the changes, BUT!!! in workcenter incident mngmt - when i choose message i have other buttons for the processor not for Key-User( answer, confirm...etc )
But i need this buttons so this solution provides more problems.
It's seems like changes that done in SE80 - web_dynpro with &sap-config-mode=X or ?sap-config-mode=X works only for processors but not for Key-users...
web dynpro - AGS_WORK_INCIDENT_CREATE
and application - AGS_WORK_INCIDENT_CREATE
So my needs is to make settings for all key-users at once...
Regards
Dan
Hi Dan,
The role you assigned to user could be the processor authorization.
Please check Note: 1502438
After that, please add following entry in table AGS_WORK_CUSTOM:
IM_ACTION_BUTTONS_4_PROCESSOR = REPORTER
FYI, you could maintain table AGS_WORK_CUSTOM through T-code SM30.
1. IM_ACTION_BUTTONS_4_PROCESSOR = 'ALL':
Processors will always see action buttions
2. IM_ACTION_BUTTONS_4_PROCESSOR = 'REPORTER':
As long as processors are assigned as reporter, action buttons
will be visible.
3. IM_ACTION_BUTTONS_4_PROCESSOR does not exist (SP default behavior)
or has any other values:
Processors will not see action buttons
Thanks
Regards
Vikram
Hi Dan,
Please check below basic authorization for key user and processor.
Key user: Processor:
SAP_SUPPDESK_CREATE SAP_SUPPDESK_PROCESS
SAP_SUPPCF_CREATE SAP_SUPPCF_PROCESS
SAP_SMWORK_BASIC SAP_SMWORK_BASIC
SAP_SMWORK_INCIDENT_MAN SAP_SMWORK_INCIDENT_MAN
*****************************************************
Please provide if any authorization missing.
Also check authorization object CRM_TXT_ID
Also, please take a look at the following notes:
1413834 Work Centers: parameters for default query "My Messages"
1301232 Work Centers: Incorrect Query for not Confirmed message
1358685 Work Centers: Incident Query function corrections
1256661 Work Center: Substitution in Incident Management < check this
1341151 Work Centers: "My Substitutes" user interface
Please check security guide for the message processor roles and
other roles. You can download the security guide from below link:
http://service.sap.com/instguides -> SAP Components -> SAP Solution
Manager
I hope this all will help. Please let me know if any issue.
Thanks
Regards,
Vikram
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