Return process with credit note.

[Former Member]

Hi Experts,

I have done a sales order with quantity 9 pcs, delivered and PGI with quantity 9 pcs and also invoiced the customer for 9 Pcs. Now customer has returned 4 pcs, in this case he has to only pay for 5 pcs.

I have done return process

1. Create returns order with T.Code VA01 and order type RE and quantity of 4 Pcs

2. Delivery with VL01N and Post Goods Reciepts of 4 Pcs

3. Transfer 4 pcs from return to unrestricted use.

now how to raise credit memo ......please guide me step by step.

Regards

Rahul

[jignesh_mehta3 · Accepted solution]

Hello,

Create Credit Memo G2 with reference to Returns (RE in SAP Standard) Order.

This will endure that Customer is credited for 4 units & he has to pay only for balance amount.

Thanks,

Jignesh Mehta

[Former Member · Accepted solution]

i tried the same but unable to create. think missing some points.

can you guide me step by step

[jignesh_mehta3 · Accepted solution]

I suggested you G2 Invoice type by mistake. Apologies.

You need to use Credit for Returns Invoice Type - RE.

Go to T-Code VF01 & select Invoice Type as RE. Now create this Credit for Returns Invoice with Reference to your Returns order Type.

If the above is not happening then check T-Code VTFA & maintain copy controls for RE (Order) to RE (Invoice)

Hope this helps,

Thanks,

Jignesh Mehta

[Former Member · Accepted solution]

Hello Jignesh,

Thanks, issue solved. problem in copy control.