URGENT ChaRM Error - Exception CX_SOCM_RFC_SYSTEM_FAILURE occurred

[shaun_kitching]

Hi,

We have an issue with ChaRM in Production Solution Manager with our ZDMJ Transaction Type. Our Developer role is trying to mark the ZDMJ as "Test Successful". However, it's bringing up an error below:

A technical problem occurred when RFC function module /TMWFLOW/TS_READ_TRORDER_HDR was accessed
Message no. SOCM_ACTION_LOG 025

Diagnosis
An exception was triggered when an RFC module was called.

The module is /TMWFLOW/TS_READ_TRORDER_HDR

System Response
The system terminated processing. The transaction contains errors.

Procedure
Check RFC connection NONE to the Solution Manager.

Procedure for System Administration
To analyze the termination, you can activate the assertions in the socm_rfc checkpoint group.

Additional Information:
Exception CX_SOCM_RFC_SYSTEM_FAILURE occurred (program:

CL_CHM1_INSTANCE==============CP, include:

CL_CHM1_INSTANCE==============CM00Q, line: 460).

No RFC authorization for function module SCTM_GET_TASKS_FOR_REQUEST_RFC.

We have ran SU53 and there is no errors. Have also ran a trace (including RFC checks) and the trace shows up nothing of any significance. I read somewhere that this is potentially due to incorrect authorization and the user not having S_RFC and S_RFCACL. The user definitely has this in Solution Mananger and Satellite systems. We then got our lead security steward (who has VERY high authorization) to try it and the same thing happens with him.

So what could be causing this? We never experienced this issue in Maintenance Solution Manager when doing our testing.

Also, this has nothing to do with Transport of Copies (TOC) as I have changed the config and TOC is only created when the action is set to "Import to QAS". The action we are currently talking about is "Test Successful" which basically just sends a workflow to QA Manager for import into QAS.

PLEASE HELP!!!!!!!!!!!!!!!!

[Former Member · Accepted solution]

Hi,

In ChaRM design, when we set up ChaRM, there is one user SMTM***(The

star stands for solution manager system ID,

was generated in your development working client system(Dev system) and

target system of client 000(QAS system) with following profiles.

S_BDLSM_READ

S_CSMREG

S_CUS_CMP

S_TMW_CREATE

S_TMW_IMPORT

So could you please check if those profiles were existed on your

working development system and QAS/000 system for user SMTM***?

If not, please add it and then test it again.

Also check:

1670933

940326

1277135 Error CX_SY_OPEN_SQL_DB in /TMWFLOW/TS_READ_TRORDER_HDR

1573681 QGM: Dump occurs when selecting 'Risks' tab

1457631 SolMan:Dump when calling "Repair Flag" method in SCMA

1571069 ChaRM: Fix error DBIF_RSQL_INVALID_RSQL in reporting

Thanks

Regards,

Vikram

[shaun_kitching]

Thanks soooo much!!!!