Mail configuration for ChaRM 7.1

[Former Member]

Hi,

For service desk we have mail setting as below for solman 7.1

Form Name AI_CRM_IM_SHORT_TEXT_LINK_FORM

Processing Class CL_SDK_DOC_PROC_CRM_ORDER

Processing Method CRM_SRVORDER_EXEC_SF_MMR

Any idea about chaRM mail configuration mail settings?

Rg,

Karthik

[Former Member · Accepted solution]

Hi,
> 
> For service desk we have mail setting as below for solman 7.1
> 
> Form Name                   AI_CRM_IM_SHORT_TEXT_LINK_FORM
> Processing Class            CL_SDK_DOC_PROC_CRM_ORDER
> Processing Method           CRM_SRVORDER_EXEC_SF_MMR
> 
> Any idea about chaRM mail configuration mail settings?
> 
> Rg,
> Karthik

Hi, Karthik.

It is very fácilmente - leave the same Processing Class and Processing Method. Just modify smartforms due to your needs and assign them to ChaRM actions.

[Former Member · Accepted solution]

Hi Artem,

my doubt is , in solman 7.01 i have used below mail settings

Form Name CRM_REMINDER_MAIL_01

Processing Class CL_DOC_PROCESSING_CRM_ORDER

Processing Method CRM_ORDER_EXEC_SMART_FORM

But in Solman 7.1 it get varies or used the same as above?

if any new method introduced in solman 7.1 ChaRM mail configuration?

Rg,

Karthik

[Former Member · Accepted solution]

Hi Karthik,

Please check:

Service Desk Confug Guide:

Please goto:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/ConfigurationandAdminist

rationofITSM

(all in one line)

And select Configuration Guide - Application Incident Management

1. actions SMIN_STD_FIND_TEAM_SEND_EMAIL,

SMIN_STD_FIND_PARTNER_FDT:

Automativally finds support team based on a rule framework (PFAC or

BRF+) and sends an e-Mail to the Support Team, if found.

2. action SMIN_STD_MAIL

Sends e-Mail to reporter of message, but this action needs to be

triggered manually.

3. action SMIN_STD_MAIL_PROCESSOR

Sends e-Mail to processor of message, but this action needs to be

triggered manually.

4. action SMIN_STD_MAIL_WATCHLIST

Automatically sends an e-Mail to the users which have the message in

their watchlist in case there is a text change in the message.

Thanks

Regards,

Vikram

[Former Member · Accepted solution]

Hi Vikram,

Thanks for update.

Rg,

Karthik